Madison Massey
Georgetown,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Color Artist
Sephora
12.2017 - Current
- Assisting clients and assessing specific needs while maintaining excellent customer service
- Booking/scheduling client services, calling clients for appointment reminders, managing day to day operations, and assigning team members to perform such services
- Handling payment at time of checkout and counting/handling cash
- Guiding and coaching new team members to set them up for success in initial training period
- Accepting calls from customers/assisting clients over the phone
Unit Coordinator
YMCA of Greater Williamson County
04.2017 - 08.2017
- Managed a team of 8 staff members, created and facilitated weekly activities, worked with 100+ children with various needs.
- Maintained consistent and professional communication with parents regarding their children.
- Identified and facilitated resolution of unit operational problems independently, collaborating with manager to resolve complex problems.
Beauty Advisor
Ulta Beauty
Cedar Park, TX
09.2016 - 02.2017
- I helped customers find what they needed, answered phone calls, restocked and organized shelves, and worked as a cashier occasionally.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Recommended specific hair and beauty products to meet individual customer needs.
- Applied makeup and skincare products to customers following guidelines to enable testing of brand.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Trained new staff in product knowledge and customer service protocols.
- Addressed customer inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.
Starbucks Barista
Starbucks
Cedar Park, TX
04.2013 - 05.2014
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
Austin Community College
Austin, TXAnn Webb Skin Institute
Austin, TXVista Ridge High School
Cedar Park, TX06.2013
Skills
- Teamwork and Cooperation
- Excellent team player
- Superior organizational skills
- Client Relationships
- Client Consultations
- Superb attention to detail
- Complex problem solver
- Superior time management
- Critical and Creative Thinking
- Decision-Making
- Work Planning and Prioritization
- Client Relations
Timeline
Color Artist
Sephora
12.2017 - Current
Unit Coordinator
YMCA of Greater Williamson County
04.2017 - 08.2017
Beauty Advisor
Ulta Beauty
09.2016 - 02.2017
Starbucks Barista
Starbucks
04.2013 - 05.2014
Austin Community College
Ann Webb Skin Institute
Vista Ridge High School