Chloe Follins
Ocala,FL
Summary
Dynamic Case Manager with a proven track record in managing complex caseloads and delivering comprehensive support to diverse client populations. Expertise in assessing client needs and developing customized action plans that promote positive outcomes and enhance overall well-being. Strong communication and problem-solving skills consistently utilized in high-pressure environments to effectively navigate challenges. Committed to advocating for clients and ensuring access to essential resources for sustained success.
Overview
9
9
years of professional experience
Work History
Client Services Counselor
Early Learning Coalition of Marion County
02.2024 - Current
- Acting as a conduit for parents/families seeking child care assistance for children who may need special or non-traditional care.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Educated clients on available community resources, fostering a sense of empowerment and self sufficiency.
- Contributed to a supportive work environment by sharing knowledge, resources, and new findings within the counseling field.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Provide parents with information and assistance understanding the rules and responsibilities of the School Readiness and Voluntary Pre-Kindergarten programs.
- Respond to requests for information from clients/providers timely and within the client confidentiality guidelines.
- Consult with parents and educate on the documentation for School Readiness and Voluntary Pre-Kindergarten eligibility via email, face to face and telephone.
Patient Service Representative
Heart Of Florida Health Center
07.2016 - Current
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Built and maintained positive working relationships with patients and staff.
- Assisted patients in filling out check-in and payment paperwork.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Handled approximately 20 customer service inquiries in person, via telephone and through email.
Education
Associate of Arts - Business Administration
College of Central Florida
Ocala, FL12.2010
High School Diploma -
North Marion High School
Citra, FL05.2008
Skills
- Client support
- Emotional intelligence
- Proficient in computer applications
- Effective communication
- Effective listening skills
- Strong verbal communication
- Effective organizational skills
- Adaptability
- Compassionate support
- Establishing trust and rapport
- Client evaluation
- Client case management
- Conflict resolution
Timeline
Client Services Counselor
Early Learning Coalition of Marion County
02.2024 - Current
Patient Service Representative
Heart Of Florida Health Center
07.2016 - Current
High School Diploma -
North Marion High School
Associate of Arts - Business Administration
College of Central Florida