Summary
Overview
Work History
Education
Skills
References
Timeline
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Chloe Frerichs

Summary

Product designer with 5+ years of experience designing intuitive, scalable web and mobile interfaces across enterprise and open-source platforms. Skilled in translating research into accessible, elegant solutions that balance business goals with deep empathy for users. Passionate about creating equitable, learner-first experiences that support individual growth and institutional impact.

Overview

5
5
years of professional experience

Work History

Lead Product Designer

Starling CARE
05.2023 - 05.2025
  • Led end-to-end design of a multimodal voice assistant for older adults, focused on delivering accessible, empathetic healthcare experiences via a tabletop tablet device.
  • Developed a scalable design system supporting 30+ distinct screen types, ensuring visual consistency, ease-of-use, and adaptability across the product ecosystem.
  • Created interaction patterns and design standards for voice-first and touch-enabled workflows that reinforced healthy habits and supported medical adherence.
  • Conducted in-depth user research with 30 older adults from assisted living communities, capturing voice, behavior, and accessibility needs for conversational and visual UI.
  • Translated research insights into conversation flows, sample dialogs, and interaction designs that resolved key user pain points—such as confusion navigating health plans or responding to messages.
  • Crafted the personality and visual identity of the Starling assistant, iterating through wireframes and prototypes to align with emotional and cognitive needs of users.
  • Prioritized accessibility, incorporating bold, high-contrast UI, large touch targets, and legible sans-serif typography, informed directly by user interviews and iterative feedback.

Product Designer

Five9
06.2023 - 04.2025
  • Led UX design for Five9’s generative AI suite, including GenAI Studio — awarded Most Innovative Product by UC Today in 2024.
  • Designed conversational flows and multimodal tools integrating LLMs, improving agent productivity and customer transparency.
    Championed AI explainability, developing interaction patterns to build user trust in AI-driven automations.
  • Partnered with product, research, engineering, and compliance to define requirements and deliver intuitive, accessible experiences.
    Developed and documented reusable design patterns for AI-driven interactions, reducing design redundancy and improving usability across the platform.
  • Led usability testing and internal beta programs to validate early prototypes, including voice and text-based interactions.
  • Created Figma component libraries and contributed to internal design systems to support scalability across teams.

Designer

Cal Poly Cal Fresh
09.2020 - 06.2022
  • Developed brand identity and visual systems for web and social content, increasing community engagement by 60%.
  • Led workshops on UX and digital inclusion for underserved student populations.
  • Designed print and digital experiences focusing on accessibility and multilingual support.

UX Intern

Project Jupyter
04.2021 - 08.2021
  • Co-designed inline collaboration features for JupyterLab, used by 3M+ developers.
  • Conducted user research, accessibility reviews, and FOSS community testing.
  • Delivered fully documented prototypes aligned with open-source community standards.

Education

B.F. A. - Art and Design

California Polytechnic State University
San Luis Obispo, CA

Skills

  • Prototyping
  • User research
  • Multimodal UX
  • AI interaction design
  • Team collaboration
  • Design systems
  • Product development
  • Accessibility standards
  • Adobe Creative Suite
  • Figma, Sketch, Basic HTML/CSS

References

References available upon request.

Timeline

Product Designer

Five9
06.2023 - 04.2025

Lead Product Designer

Starling CARE
05.2023 - 05.2025

UX Intern

Project Jupyter
04.2021 - 08.2021

Designer

Cal Poly Cal Fresh
09.2020 - 06.2022

B.F. A. - Art and Design

California Polytechnic State University

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