Chloe Gilford
Glenwood,IL
Summary
Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members. Detail-oriented customer service professional bringing demonstrated success in transforming challenges into customer satisfaction. Over 2 years of guest service experience in hospitality industry. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Guest Service Agent
Fairmont Chicago Millennium Park
2023.05 - 2023.07
- Collected room deposits, fees, and payments.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Maintained consistent positive customer feedback.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Recommended hotel services or amenities that guest may find useful.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Provided guest assistance and recommendations for tourist attractions.
- Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
Warehouse Worker
Amazon
2022.08 - 2023.01
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Performed general housekeeping and cleaning tasks.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Consistently lifted materials weighing as much as 75 pounds.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Operated forklift to safely move and safeguard stock and supplies in warehouse.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
Team Member
Panera Bread
2018.10 - 2020.03
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Education
Tinley Park High School
Tinley Park, IL05.2021
Bachelor Of Fine Arts - Interior Architecture
Columbia College Chicago
Chicago, ILSkills
- Telephone Reception
- Equipment Preparation
- Guest Conflict Resolution
- Team Member Development
- VIP Priority Options
- Guest Check-In
- Guest Service and Assistance
- Issue Resolution
- Hospitality and Service Knowledge
- Payment Processing
- Guest Services
- Supporting Daily Living Needs
- Customer Needs Assessments
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Guest Service Agent
Fairmont Chicago Millennium Park
2023.05 - 2023.07
Warehouse Worker
Amazon
2022.08 - 2023.01
Team Member
Panera Bread
2018.10 - 2020.03
Tinley Park High School
Bachelor Of Fine Arts - Interior Architecture
Columbia College Chicago
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