Chloe Guanzon
Federal Way,WA
Summary
Detail-oriented individual with exceptional communication and project management skills. Demonstrated ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for proactive problem-solving, optimizing processes, and supporting team objectives.
Overview
5
5
years of professional experience
Work History
Call Center Agent
Proliance Consulting
10.2024 - Current
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer account discrepancies and concerns.
- Handled approximately 80 calls per day
Customer Service Representative
Timberland Bank
09.2023 - 07.2024
- I handled cash, checks, money orders etc
- I assisted customers to either deposit, withdrawal, transfer or close accounts
- I helped to make cashier checks and money orders
- I helped in business accounts, personal, IRAs, and CDs
- I identified for fraudulent activity as well
Cashier
Tahoma Express
05.2022 - 10.2022
- I scanned customers items and if customer wanted gas input the price customer wanted
- I cleaned the gas pumps outside on assigned day
- I cleaned inside the store, mopping, sweeping, cleaning the soup pots out
Loss Prevention
Vigilant
05.2021 - 08.2021
- I watched potential shop lifters, observed them while trying to not be seen and watch to see if they will try and leave the store with unpurchased items and tried to get the stolen items as they leave the door
Cashier
Safeway
02.2021 - 05.2021
- I scanned customers items
- I bagged the items and had help from courtesy clerks if customer wanted help with their items to go into their personal vehicle
Cashier
Burlington
09.2020 - 02.2021
- I scanned customers' items
- I helped with layaways if they have any
- If they wanted to return items or exchange, I was able to help them out
Cashier/Bagger
Fred Meyer
05.2020 - 09.2020
- I scanned the customers' items and helped bag them
- I helped if the price wasn't right
- If a customer complained, I help them the best of my abilities
Education
High School -
Todd Beamer High School
Federal Way, WA06.2020
Skills
- Opening and closing accounts
- Money handling
- Calm demeanor
- Conflict resolution
- Customer service
- Multitasking and organization
- Phone and email etiquette
Timeline
Call Center Agent
Proliance Consulting
10.2024 - Current
Customer Service Representative
Timberland Bank
09.2023 - 07.2024
Cashier
Tahoma Express
05.2022 - 10.2022
Loss Prevention
Vigilant
05.2021 - 08.2021
Cashier
Safeway
02.2021 - 05.2021
Cashier
Burlington
09.2020 - 02.2021
Cashier/Bagger
Fred Meyer
05.2020 - 09.2020
High School -
Todd Beamer High School
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