Karla Chavez
Summary
Energetic Supervisor who prides herself on building a motivated and positive team dynamic to accomplish goals and make work fun. Dedicated to an open and communicative culture, where employees feel empowered to contribute to the company's success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Call Center Agent
Royal Auto Service
01.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences.
Team Supervisor
Sixt Rent a Car
10.2021 - 10.2022
- Managed the rental agent team through daily activities
- Point of contact for resolving customer rental challenges and co-worker compliance queries
- Mentored new hires on customer service, company policies and agency objectives.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Lead Cashier
Marshalls Retail Group
12.2020 - 10.2021
- Reconciled cash drawer at end of day, accounting for errors and resolving discrepancies
- Submitted inventory reports to area management and reviewed daily sales records to identify trends and deficiencies
- Responsible for handling customer complaints and educating co-workers on MRG policies
- Secured store for closing (floor review, EPOS system closing, securing cash, and locking the premise).
Education
Associates Degree -
Skyline College
Pacifica, CA02.2020
High School -
Jefferson High School
Daly City, CA01.2017
Skills
- Reporting
- EPOS System Expertise
- Store Management (Opening and Closing)
- Sales Expertise
- Bank Deposit Preparation
- Inventory Monitor and Control
Certification
- Essential lessons for first-time Managers (LinkedIn Learning)
- SIXT SALES Boost Training (SIXT Car Rental)
- Building high-performance teams (LinkedIn Learning)
- Sales: customer success (LinkedIn Learning)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Call Center Agent
Royal Auto Service
01.2023 - Current
Team Supervisor
Sixt Rent a Car
10.2021 - 10.2022
Lead Cashier
Marshalls Retail Group
12.2020 - 10.2021
Associates Degree -
Skyline College
High School -
Jefferson High School
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