Karla Chavez
Summary
Experienced with customer service and support roles, ensuring efficient and effective service delivery. Utilizes problem-solving skills to address and resolve issues promptly. Knowledge of team collaboration and process improvement techniques.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Assistant
Audi
01.2023 - Current
- Efficiently communicated any discrepancies or inconsistencies found within pricing systems to management staff for prompt resolution.
- Prepared daily reports and supporting documentation for audit findings.
- Facilitated open communication between sales staff and service department during vehicle handovers or trade-ins evaluations.
- Calculated correct order totals and maintained detailed records for inventory management.
- Supported overall shop operations by performing administrative tasks such as filing repair orders, updating records, and managing invoices.
Team Supervisor
Sixt Rent a Car
10.2021 - 10.2022
- Managed the rental agent team through daily activities
- Point of contact for resolving customer rental challenges and co-worker compliance queries
- Mentored new hires on customer service, company policies and agency objectives.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Lead Cashier
Marshalls Retail Group
12.2020 - 10.2021
- Reconciled cash drawer at end of day, accounting for errors and resolving discrepancies
- Submitted inventory reports to area management and reviewed daily sales records to identify trends and deficiencies
- Responsible for handling customer complaints and educating co-workers on MRG policies
- Secured store for closing (floor review, EPOS system closing, securing cash, and locking the premise).
Education
Associates Degree -
Skyline College
02.2020
High School -
Jefferson High School
01.2017
Skills
- Reporting
- EPOS System Expertise
- Store Management (Opening and Closing)
- Sales Expertise
- Bank Deposit Preparation
- Inventory Monitor and Control
Certification
- Essential lessons for first-time Managers (LinkedIn Learning)
- SIXT SALES Boost Training (SIXT Car Rental)
- Building high-performance teams (LinkedIn Learning)
- Sales: customer success (LinkedIn Learning)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Service Assistant
Audi
01.2023 - Current
Team Supervisor
Sixt Rent a Car
10.2021 - 10.2022
Lead Cashier
Marshalls Retail Group
12.2020 - 10.2021
High School -
Jefferson High School
Associates Degree -
Skyline College
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