Chloe Guanzon
Tacoma,WA
Summary
Customer service specialist with extensive experience in banking, retail, and call center operations. Expertise in efficiently resolving issues while consistently achieving high levels of customer satisfaction. Recognized for exceptional communication skills and reliability in fast paced environments, with a strong ability to adapt to varying team dynamics or independently. Committed to having positive customer experiences.
Overview
5
5
years of professional experience
Work History
Call Center Agent
Proliance Consulting
Federal Way, USA
10.2024 - 01.2025
- Resolved high volume inbound calls, efficiently addressing customer issues and improving satisfaction.
- Identified customer needs through probing questions and active listening, facilitating tailored support.
- Documented call interactions accurately in CRM system for tracking and quality assurance.
- Utilized CRM software to track interactions, improving data accuracy and supporting customer retention efforts.
- Assisted customers with tracking inquiries to ensure timely updates and support.
Customer Service Representative
Timberland Bank
Auburn, USA
09.2023 - 07.2024
- Assisted customers with account inquiries, product information, and digital banking support.
- Addressed customer complaints through effective communication and problem solving, leading to improved customer retention.
- Processed deposits, withdrawals, and account transactions accurately and efficiently.
- Balanced cash drawers and vault at end of each shift, ensuring accuracy and accountability.
- Managed account opening and closing processes to maintain compliance with BSA, OFAC, and USA Patriot Act requirements.
Patient Access Representative
Franciscan Medical Group
Federal Way, WA
05.2023 - 08.2023
- Collected and verified patient information for accurate registration.
- Scheduled appointments using the electronic health record system.
- Resolved patient conflicts effectively to maintain satisfaction and trust.
- Managed insurance verification and pre-authorization requests accurately for patient appointments.
- Applied HIPAA privacy and security regulations while handling patient information.
- Welcomed patients and visitors, having a positive first impression.
Loss Prevention Officer
Vigilant
Seattle, USA
05.2021 - 08.2021
- Monitored surveillance and implemented security protocols, reducing theft incidents.
- Analyzed security footage to identify patterns, supporting strategic loss prevention measures.
- Monitored store premises to deter theft and ensure safety protocols.
- Collaborated with team to enhance store safety, contributing to a safer shopping environment.
- Conducted daily store walk-throughs to identify potential security risks.
Cashier
Multiple Retail Locations (Fred Meyer, Burlington, Safeway)
Federal Way, USA
05.2020 - 05.2021
- Provided friendly and efficient customer service, enhancing customer satisfaction in fast-paced environments.
- Ensured accurate cash handling, minimizing discrepancies.
- Addressed customer complaints with professionalism and empathy, fostering positive customer relationships.
- Counted money in cash drawers at the beginning and end of shifts to ensure amounts were correct.
- Collaborated with team members to streamline checkout processes, enhancing speed of service.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Todd Beamer High School
Federal Way06-2020
Skills
- Customer Service
- Deescalation
- Time Management
- Adaptability
- Cash Handling
- Data entry
- Attention to detail
- Team collaboration
Timeline
Call Center Agent
Proliance Consulting
10.2024 - 01.2025
Customer Service Representative
Timberland Bank
09.2023 - 07.2024
Patient Access Representative
Franciscan Medical Group
05.2023 - 08.2023
Loss Prevention Officer
Vigilant
05.2021 - 08.2021
Cashier
Multiple Retail Locations (Fred Meyer, Burlington, Safeway)
05.2020 - 05.2021
High School Diploma -
Todd Beamer High School