Chloe Hankinson
Huntersville,NC
Summary
Experienced public service employee with over 21 years of dedicated performance in public service and safety related field. Excellent reputation for accurately investigating, collecting, and reporting complex data and anecdotal information related to animal welfare and community complaints. Attentive to detail, skilled in complex problem solving and eager to bring experience and related skills within the public service field to a new role.
Overview
19
19
years of professional experience
Work History
Lead Animal Control Officer
Charlotte Mecklenburg Police Department
Charlotte, NC
06.2006 - Current
- Respond to calls for service to enforce local and state animal control laws, including non-emergency and emergency complex field situations
- Investigated and gathered information regarding animal-related complaints utilizing a customer service focused protocol in collaboration with local law enforcement, public health, and medical entities
- Maintained consistent and accurate data assessment, recording, and processing utilizing SQL based data system as well as a variety of other data management systems
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment, enhance public safety, and provide improvement in animal welfare field
- Prepared for prosecutions related to animal treatment and gave evidence in court.
- Mentored and trained new hires as a Field Training Officer for duration of up to 16 weeks to ensure employee readiness
- Collaboratively worked with a small hand picked group to create new procedures as well as update old procedures for the Standard Operating Procedures (SOPs) for the Animal Care & Control Division within Charlotte Mecklenburg Police Department.
- Collaboratively worked to bring in and implement the national Humane Animal Support Services (HASS) to address ongoing needs of community members and their pets, as well as the homeless population in our community as it relates to their pet ownership and reduce related public complaints.
- Member and a team lead of the Emergency Response Team. Deployed to provide emergency support in areas impacted by natural disaster, or other public emergency
- Peer Support Team member assigned to reduce the impact of stressors related to both personal and professional concerns of colleagues, support self-advocacy, and utilize active listening and collaborative communication to engage in peer support.
Matthews Animal Control Officer
Town Of Matthews
Matthews, NC
11.2003 - 06.2006
- Worked with local policy and ordinance teams to clarify and streamline processes for local law enforcement as it relates to Animal Welfare and public health.
- Carried out day-to-day duties accurately and efficiently.
- Prepared variety of different written communications, reports and documents, including rewriting and updating the town ordinances for animal related laws
- Identified issues, analyzed information and provided solutions to problems.
Education
Professional Certificate - Data Analytics And Visualization - Boot Camp
University of North Carolina At Charlotte
Charlotte, NC 12.2021 - 06.2022
Bachelor of Science - Criminal Justice
ITT Technical Institute
Charlotte, NCAssociate of Science - Administration of Criminal Justice
Community College of Allegheny County
Pittsburgh, PASkills
- Certified in Critical Incident Stress Management (Individual and Group)
- Basic computer operations and administrative and clerical procedures and systems such as CAD, KBCops, I/Netviewer, Microsoft Word, Power Point, Excel)
- Query Tools
- Programming Languages: Java, C#, Net, Python
- Experience with Jupyter notebook, Visual Studio Code, Geo Mapping, Python 3, Tableau, and other data analysis tools
- Eagerness to Learn New Technologies
- SQL Server Reporting Services
- Strong Communication and Interpersonal Skills
Timeline
Professional Certificate - Data Analytics And Visualization - Boot Camp
University of North Carolina At Charlotte
12.2021 - 06.2022
Lead Animal Control Officer
Charlotte Mecklenburg Police Department
06.2006 - Current
Matthews Animal Control Officer
Town Of Matthews
11.2003 - 06.2006
Bachelor of Science - Criminal Justice
ITT Technical Institute
Associate of Science - Administration of Criminal Justice
Community College of Allegheny County
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