Chloe Harris
Portland,OR
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position analyst. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Client Service Representative
CGC Financial Services
01.2017 - Current
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Increased efficiency and team productivity by promoting operational best practices.
- Helped manage over 2,000 client households with over 800 million AUM
- Coordinated closely with account managers to provide updates on ongoing projects, fostering stronger internal communication channels.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Reduced risk of financial penalties by conducting thorough internal audits on regular basis.
Client Service Representative
Providence Health Plan
05.2016 - 01.2017
- Served as a valuable resource for colleagues seeking guidance on best practices related to maintaining compliant healthcare environment, fostering a sense of collaboration and shared responsibility throughout the organization.
- Attended telephone skills and program information training sessions to boost aptitude.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers on company systems, form completion, and access to services.
- Responded proactively and positively to rapid change.
Person in Charge
Safeway
10.2012 - 05.2016
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Supported inventory management efforts through accurate tracking of stock levels and timely replenishment of products.
- Handled cash with high accuracy and took care to check bills for fraud.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
Bachelor of Science - Finance
Portland State University
Portland, OR12.2016
Skills
- Database Maintenance
- Information Processing
- De-Escalation Techniques
- Complaint Handling
- 90 wpm Typing Speed
- Document and Records Management
- Customer Service
- Data Management
- Customer Data Confidentiality
- Training development aptitude
- Data Compiling
- SQL Databases
Timeline
Client Service Representative
CGC Financial Services
01.2017 - Current
Client Service Representative
Providence Health Plan
05.2016 - 01.2017
Person in Charge
Safeway
10.2012 - 05.2016
Bachelor of Science - Finance
Portland State University
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