Chloe Hawkins
Memphis,TN
Summary
Dynamic professional with extensive experience in healthcare and customer service. Proven expertise in financial processing and relationship building, enhancing operational efficiency and client satisfaction. Adept at utilizing CRM systems and managing full-cycle professional processes, consistently delivering results in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Veterinary Receptionist/Assistant
Eastgate Animal Clinic
Memphis, TN
06.2024 - Current
- Supported veterinarians during examinations and procedures to ensure optimal care.
- Processed payments while maintaining accurate financial records to enhance efficiency.
- Managed client inquiries through phone and in-person communication to improve service delivery.
- Scheduled appointments utilizing veterinary management software for streamlined operations.
- Performed bookkeeping functions, balancing accounts receivable and payable records accurately.
Healthcare Management Recruiter
Clinical Management Consultants
Remote, TN
02.2023 - 06.2024
- Executed cold calling and relationship building with current and prospective candidates.
- Maintained consistent communication through CRM (Bullhorn) and TextUs.
- Conducted research on job analytics and market trends to enhance industry knowledge.
- Matched candidates to suitable positions, ensuring comprehensive screening and documentation.
- Collaborated with various departments to facilitate candidate offers and onboarding processes.
Recruiting Lead
InTalent Staffing Solutions
Remote, TN
06.2021 - 02.2023
- Managed multiple job boards, including Indeed, Dice, Workable, and ZipRecruiter.
- Maintained full-cycle recruitment process for candidates and clients.
- Oversaw recruiting operations by identifying cross-functional dependencies and optimizing resources.
- Executed daily cold calls and emails to enhance sales outreach and client acquisition.
- Developed and nurtured client relationships while submitting daily candidate profiles.
Customer Retention Specialist
Teleperformance USA
Remote, TN
03.2019 - 06.2021
- Executed comprehensive customer support, including payment processing and resolving billing issues.
- Handled high volume of customer calls, ensuring minimal wait times and adherence to security protocols.
- Enhanced customer satisfaction through proactive strategies addressing needs and resolving concerns.
Lead Server/Bartender
Ronnie Grisanti's Italian Restaurant
Memphis, TN
04.2017 - 03.2019
- Resolved customer complaints through diplomatic acknowledgment and commitment to service excellence.
- Served guests consistently and promptly while maintaining organized dining areas.
- Oversaw daily operations of service team, including task delegation and staff training.
Medical Receptionist
Xu Wellness Center
Memphis, TN
11.2015 - 04.2017
- Scheduled appointments using electronic health record systems to optimize workflow efficiency.
- Verified insurance information for new and returning patients to ensure accuracy.
- Managed patient records with strict attention to detail and confidentiality.
- Processed patient payments while maintaining precise financial records.
Education
Associate of Applied Science - Veterinary Science
Penn Foster Career School
Scranton, PASome College (No Degree) - Nursing
University of Memphis
Memphis, TNHigh School Diploma -
Arlington High School
Arlington, TN05-2014
Skills
- Market research
- Financial processing
- Data management
- Relationship building
- Customer service
- Client communication
- Patient charting
- File organization
- Time management
- Data analytics
- ATS, CRM, and job board management
- Full cycle recruiting
- Computer networking
- Customer service and retention
- Microsoft Office/Google Suites
- Talent acquisition and interviewing
- Sales
- Boolean searching
- Conflict resolution
- Digital marketing
- Profit/loss margins
Affiliations
- Gardening
- Spending time with my pets
- Reading
- Music
References
References available upon request.
Timeline
Veterinary Receptionist/Assistant
Eastgate Animal Clinic
06.2024 - Current
Healthcare Management Recruiter
Clinical Management Consultants
02.2023 - 06.2024
Recruiting Lead
InTalent Staffing Solutions
06.2021 - 02.2023
Customer Retention Specialist
Teleperformance USA
03.2019 - 06.2021
Lead Server/Bartender
Ronnie Grisanti's Italian Restaurant
04.2017 - 03.2019
Medical Receptionist
Xu Wellness Center
11.2015 - 04.2017
Associate of Applied Science - Veterinary Science
Penn Foster Career School
Some College (No Degree) - Nursing
University of Memphis
High School Diploma -
Arlington High School