Chloe Helveston
Detroit
Summary
Dynamic and dedicated server with exceptional customer service skills developed through diverse roles in the hospitality industry. Proven ability to enhance guest engagement and satisfaction through personalized service and effective upselling techniques, fostering positive relationships with patrons. Known for maintaining high standards of cleanliness and efficiency, ensuring a memorable dining experience for all guests. Expertise in mixology and cocktail creation, combined with strong adaptability to changing needs, guarantees high-quality service while anticipating customer preferences in fast-paced environments.
Experienced with crafting unique and high-quality cocktails to enhance guest satisfaction. Utilizes advanced mixology techniques and deep knowledge of ingredients to create memorable drinks. Strong understanding of customer preferences and ability to provide exceptional service in fast-paced environment.
Experienced with wine selection, pairing, and service. Utilizes deep knowledge of viticulture and enology to enhance guest experiences. Track record of building strong relationships with suppliers and guests, ensuring high satisfaction and loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Head Craft Cocktail Bartender
Little Bellas
Royal Oak, MI
03.2026 - Current
- Spearheaded development of a startup craft cocktail lounge, establishing a Brooklyn speakeasy atmosphere to attract high-volume bookings.
- Honed mixology and sommelier skills under guidance of award-winning professional recognized in competitions such as the US Cocktail Competition.
- Crafted distinctive cocktail recipes, incorporating handmade infusions to enhance flavor profiles and elevate guest experience that blend traditional Italian concepts with unique twists .
- Trained new staff on cocktail preparation techniques and bar service protocols.
- Managed inventory levels, ensuring optimal stock for high-demand items and prepped delicate innovated garnishes.
- Implemented systematic cleaning and organization protocols in bar area to optimize workflow.
- Developed expertise in wine selection through sommelier training, enabling personalized recommendations and strengthened guest relationships.
- Attained four-star status in first month, reflecting commitment to quality and customer satisfaction.
Server/Bartender
Bella Limone
Royal Oak, MI
07.2025 - Current
- Facilitated establishment of innovative Italian dining experience at Adam Merkel Restaurants, focusing on comprehensive staff training to enhance service quality and achieve four-star ratings within one year.
- Delivered exceptional customer service, ensuring satisfaction and repeat visits.
- Trained new servers on menu knowledge and service standards.
- Oversaw multiple tables and bar rail guests during peak hours to ensure exceptional service delivery.
- Oversaw batching tasks for kitchen and bar roles during off days, ensuring consistent product quality and inventory availability.
- Crafted and served Amalfi Coast-inspired handcrafted pasta and cocktails, showcasing traditional Italian flavors.
- Demonstrated expertise in Italian wines, providing tailored recommendations based on food pairings and flavor profiles.
Server
Blind Owl
Royal Oak, MI
02.2025 - 08.2025
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Server
Redcoat Tavern
Royal Oak, MI
05.2023 - 01.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Restaurant Hostess
Redcoat Tavern
Royal Oak, MI
02.2023 - 05.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
Cashier/Manager
Vapor Shoppe
Ferndale, MI
03.2020 - 07.2020
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Built positive relationships with customers to increase repeat business.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
Private Nanny
Self-employed
Ferndale, MI
03.2020 - 07.2020
- Developed strong relationships with parents, maintaining open communication about each child's progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Led indoor and outdoor activities to entertain and occupy children.
- Organized engaging activities that incorporated age-appropriate educational components for cognitive development.
Education
Highschool -
Ferndale Highschool
Ferndale, MISkills
- Dedicated work ethic
- Neat and professional demeanor
- Allergy management knowledge
- Employee training
- Cleanliness and sanitation
- Client relationship management
- High volume dining
- Drink and garnish assembly
- Introductory sommelier skills
- Wine service proficiency
- Beverage program design and assessment
Certification
Licensed Server - [ TIPS ]
LANGUAGES
Spanish - Limited Working
English - Native or Bilingual
Timeline
Head Craft Cocktail Bartender
Little Bellas
03.2026 - Current
Server/Bartender
Bella Limone
07.2025 - Current
Server
Blind Owl
02.2025 - 08.2025
Server
Redcoat Tavern
05.2023 - 01.2025
Restaurant Hostess
Redcoat Tavern
02.2023 - 05.2023
Cashier/Manager
Vapor Shoppe
03.2020 - 07.2020
Private Nanny
Self-employed
03.2020 - 07.2020
Highschool -
Ferndale Highschool