Chloe Hendricks
Cisco,TX
Summary
Dynamic and dedicated professional with a strong work ethic and a positive attitude, experienced at Brookshire Grocery. Proven track record in customer service and teamwork, enhancing shopping experiences through effective problem resolution and efficient stocking techniques. Committed to maintaining high standards of cleanliness and organization while fostering a welcoming environment for customers.
Overview
6
6
years of professional experience
Work History
Courtesy Clerk
Brookshire's Grocery
Cisco, TX
08.2025 - Current
- Assisted customers with inquiries and product location to enhance shopping experience.
- Stocked shelves efficiently to maintain product availability and organized displays.
- Operated cash register accurately, processing transactions and handling payments.
- Maintained cleanliness of store areas, ensuring compliance with safety standards.
- Collaborated with team members to improve workflow and customer service efficiency.
Delivery Driver
Papa John's Pizza
Huntsville, TX
09.2024 - 10.2024
- Delivered pizzas promptly, ensuring customer satisfaction and adherence to delivery schedules.
- Maintained accurate records of deliveries and payments to streamline order processing.
- Navigated efficiently using GPS systems, reducing delivery times and enhancing service quality.
- Assisted in training new drivers on delivery procedures and company policies.
- Managed cash transactions, ensuring accuracy and accountability during shifts.
- Collaborated with kitchen staff to ensure timely preparation of orders for optimal delivery efficiency.
- Completed on-time deliveries by choosing best and most efficient routes.
Stocker
Brookshire Grocery
Cisco, TX
08.2025 - Current
- Organized stock shelves to ensure product availability and accessibility.
- Assisted in inventory management by restocking items and verifying quantities.
- Collaborated with team members to maintain a clean and organized work environment.
- Operated equipment safely, adhering to safety protocols during stock replenishment.
- Monitored product expiration dates to reduce waste and ensure freshness.
- Supported promotional displays by arranging merchandise according to company guidelines.
- Responded promptly to customer inquiries regarding product locations and availability.
- Conducted regular audits of stock levels to enhance inventory accuracy and efficiency.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
- Assisted customers with special requests, enhancing their shopping experience at the store.
- Streamlined restocking processes by consolidating backstock and removing damaged or expired items.
- Optimized workspace organization within the stockroom, making it easier for colleagues to locate items quickly.
- Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
- Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
- Facilitated smoother store openings by stocking necessary products before each shift.
- Aided in training new team members on best practices for stocking procedures and inventory management systems.
Curbside Shopper
Brookshire's Grocery
Cisco, TX
08.2025 - Current
- Selected and packed grocery orders for curbside pickup with attention to detail.
- Communicated effectively with customers to confirm order specifications and substitutions.
- Operated POS systems to process customer transactions accurately and efficiently.
- Maintained cleanliness and organization of work area to ensure safety standards were met.
- Collaborated with team members to streamline order fulfillment processes and improve efficiency.
- Assisted in training new staff on curbside shopping procedures and best practices.
- Adapted quickly to changes in inventory levels, ensuring accurate product availability for customers.
- Implemented feedback mechanisms to enhance customer satisfaction during the shopping experience.
- Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
- Collaborated with team members to ensure seamless communication and coordination of curbside orders.
- Utilized technology tools such as mobile apps or handheld devices for tracking orders, updating inventory, and handling payments.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Maximized the quality of perishable items selected by carefully inspecting produce and refrigerated goods before placing them in customers'' orders.
- Reduced wait times for customers by closely monitoring order status updates and promptly preparing items for pickup.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Managed high volumes of orders during peak times, prioritizing tasks to maintain efficiency and accuracy.
- Maintained a clean, organized workspace to efficiently process orders in a fast-paced retail environment.
- Helped customers locate products and checked store system for merchandise at other sites.
- Worked productively with customers to meet order requirements and service expectations.
- Expedited order processing by swiftly locating and gathering requested products from the store shelves.
- Strengthened customer loyalty by providing personalized service, addressing concerns, and resolving issues promptly.
- Developed strong product knowledge to better assist customers with their shopping needs and preferences.
- Tracked substitutions and informed customers of changes.
- Achieved time-sensitive goals by consistently meeting or exceeding target order completion times set by store management.
- Adhered to store policies and procedures, ensuring compliance with safety guidelines and food handling best practices.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Contributed to a positive work environment by actively participating in team meetings, training sessions, and performance evaluations.
- Enhanced customer satisfaction by providing efficient and accurate curbside shopping services.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Assisted store management in maintaining optimal inventory levels for popular items, ensuring timely restocking.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Informed customers of promotions to increase sales productivity and volume.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Trained new employees on customer service, money handling and organizing strategies.
- Contributed to team objectives in fast-paced environment.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Built relationships with customers and community to promote long term business growth.
- Contributed to event marketing, sales and brand promotion.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Kept detailed records of daily activities through online customer database.
- Presented professional image consistent with company's brand values.
- Stayed current on company offerings and industry trends.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Consulted with businesses to supply accurate product and service information.
- Achieved or exceeded company-defined sales quotas.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Cashier
Brookshire Grocery
Cisco, TX
08.2025 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and store navigation.
- Maintained accurate cash drawer balance throughout shift.
- Implemented promotional displays to enhance customer engagement.
- Collaborated with team members to ensure smooth store operations.
- Handled customer complaints professionally, resolving issues promptly.
- Trained new staff on register procedures and customer service standards.
- Monitored stock levels, reporting discrepancies to management for resolution.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Increased sales of promotional items by informing customers about current offers.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Improved efficiency, organized checkout area for optimal workflow.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Reduced processing errors by meticulously following transaction procedures.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Enhanced shopping experience, provided product information and location assistance.
Meat Wrapper
Brookshire's Grocery
Cisco, TX
01.2026 - 03.2026
- Wrapped various cuts of meat to ensure freshness and quality presentation.
- Maintained cleanliness and organization in meat display cases.
- Assisted customers with product selection and knowledgeable recommendations.
- Operated packaging equipment efficiently to meet daily demands.
- Collaborated with team members to enhance workflow and service efficiency.
- Trained new staff on safety protocols and wrapping techniques.
- Supported cross-functional team efforts by assisting with tasks in other departments as needed, contributing to overall store success.
- Collaborated with other team members to ensure a smooth workflow within the department during peak times.
Cross Trainer
Dairy Queen
Cisco, TX
11.2024 - 12.2025
- Assisted in training new staff on operational procedures and food safety standards.
- Maintained cleanliness and organization of workstations to enhance efficiency.
- Prepared menu items according to established recipes and quality standards.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Operated point-of-sale system, ensuring accurate order processing and payment handling.
- Collaborated with team members to optimize workflow during peak hours.
- Implemented best practices for waste reduction and resource management in daily operations.
- Cultivated long-term relationships with clients through regular progress assessments and goal-setting meetings.
- Elevated member experience quality through empathetic listener skills that facilitated open communication about personal health concerns.
Shift Leader
Dairy Queen
Cisco, TX
11.2024 - 12.2025
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained new team members on operational procedures, enhancing overall team performance.
- Coordinated shift schedules to optimize staffing levels during peak hours.
- Managed inventory levels, ensuring product availability and minimizing waste.
- Implemented quality control measures to maintain high food safety standards.
- Resolved customer complaints promptly, improving overall guest experience ratings.
- Streamlined workflow processes to increase service speed and efficiency during busy shifts.
- Collaborated with management on promotional initiatives, driving sales growth through effective execution.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
Cook Shift Leader
Dairy Queen
Cisco, TX
11.2024 - 12.2025
- Supervised kitchen operations during shifts, ensuring adherence to health and safety standards.
- Trained new team members on food preparation techniques and company policies.
- Coordinated inventory management, maintaining stock levels for efficient service delivery.
- Monitored food quality and presentation, ensuring consistency with brand standards.
- Implemented training programs that improved team performance and reduced errors.
- Resolved customer complaints swiftly, enhancing overall guest satisfaction and loyalty.
- Collaborated with management to streamline kitchen processes, improving service speed and efficiency.
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
- Placed orders to restock items before supplies ran out.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Enhanced customer satisfaction by consistently delivering high-quality meals in a timely manner.
- Trained and mentored new cooks, resulting in increased productivity and improved teamwork within the kitchen staff.
- Maintained well-organized mise en place to keep work consistent.
- Handled high-pressure situations calmly and professionally, maintaining focus on completing tasks efficiently without compromising quality.
- Supported overall restaurant success through cross-training in various positions when necessary to provide adequate coverage during busy times.
Restaurant Waiter
Dennys Resturant
Cisco, TX
03.2024 - 02.2025
- Provided exceptional customer service by addressing guest inquiries and concerns promptly.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new staff on restaurant policies and service standards.
- Recommended menu items based on customer preferences to increase sales opportunities.
- Monitored guest satisfaction levels throughout dining experience for immediate response.
- Implemented efficient table turnover strategies to optimize seating capacity during peak hours.
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
Cashier
Dairy Queen
Cisco, TX
12.2023 - 05.2024
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
Receptionist
Woodlands Assisted Living
Eastland, TX
03.2022 - 08.2022
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Responded to inquiries from residents and families, providing information on services and activities.
- Maintained accurate records of resident information and assisted in updating files regularly.
- Collaborated with healthcare staff to coordinate resident care and address any concerns promptly.
- Assisted in the organization of community events, enhancing resident engagement and participation.
- Handled incoming calls and directed them to appropriate departments, improving communication flow.
- Developed strong relationships with residents, fostering a welcoming environment in the facility.
- Implemented office procedures that enhanced operational efficiency and improved service delivery.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
Cashier
Brookshire Grocery
Cisco, TX
08.2020 - 09.2021
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
Education
Associate of Science -
Sam Houston State University
Huntsville, TXHigh School Diploma -
Moran ISD
Moran, TX05.2023
Skills
- Positive attitude
- Strong work ethic
- Customer service
- Outgoing and friendly
- Teamwork and collaboration
- Customer assistance
- Bagging techniques
- Bagging procedures
- Patience and tolerance
- Flexible schedule
- Cleaning procedures
- Guest greeting
- Store cleaning
- Shelf stocking
- Stocking shelves
- Problem resolution
- Cross-functional skills
Timeline
Meat Wrapper
Brookshire's Grocery
01.2026 - 03.2026
Courtesy Clerk
Brookshire's Grocery
08.2025 - Current
Stocker
Brookshire Grocery
08.2025 - Current
Curbside Shopper
Brookshire's Grocery
08.2025 - Current
Cashier
Brookshire Grocery
08.2025 - Current
Cross Trainer
Dairy Queen
11.2024 - 12.2025
Shift Leader
Dairy Queen
11.2024 - 12.2025
Cook Shift Leader
Dairy Queen
11.2024 - 12.2025
Delivery Driver
Papa John's Pizza
09.2024 - 10.2024
Restaurant Waiter
Dennys Resturant
03.2024 - 02.2025
Cashier
Dairy Queen
12.2023 - 05.2024
Receptionist
Woodlands Assisted Living
03.2022 - 08.2022
Cashier
Brookshire Grocery
08.2020 - 09.2021
Associate of Science -
Sam Houston State University
High School Diploma -
Moran ISD