Chloe J. Cruz
Rialto,CA
Overview
6
6
years of professional experience
Work History
Team Member
Panera Bread
Rialto, CA
12.2024 - Current
- Collaborated with team members to ensure efficient food preparation processes.
- Maintained cleanliness and organization of dining and kitchen areas.
- Delivered excellent customer service in a fast-paced environment.
- Assisted in training new team members on operational standards.
- Operated kitchen equipment safely and efficiently during peak hours.
- Handled customer inquiries and resolved issues promptly and politely.
- Supported inventory management by restocking supplies as needed.
- Followed food safety guidelines to ensure high-quality standards were met.
- Maintained a clean and organized work area throughout shift.
- Operated cash registers to process payments from customers.
- Greeted customers upon entering the store with friendly demeanor.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Rotated through series of different stations based on team needs.
- Monitored expiration dates on food items for freshness assurance.
- Answered telephones, directed calls, and took messages.
Team/Shift Lead
Boba Time
Colton, CA
04.2023 - 11.2024
- Investigate and resolve complaints regarding food quality, service, or accommodations
- Establish standards for personnel performance and customer service
- Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities
- Review work procedures and operational problems to determine ways to improve service, performance, or safety
- Perform quality checks on products and parts
- Maintain production equipment and machinery
- Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas.
- Describe menu items to customers, or suggest products that might appeal to them
- Slice fruits, vegetables, desserts, or meats for use in food service
Team Member
Canes
San Bernardino, CA
09.2022 - 03.2023
- Inform supervisors when equipment is not working properly and when food and supplies are getting low, and order needed items
- Operate cash register, handle money, and give correct change
- Stock cupboards and refrigerators, and tend salad bars and buffet meals
- Record operational or production data
- Set up dining areas for meals, and clear them following meals
Food Service Worker
Panda Express
Riatlo, CA
11.2021 - 08.2022
- Clean and sanitize work areas, equipment, utensils, dishes, or silverware
- Use manual or electric appliances to clean, peel, slice, and trim foods
- Operate cash register, handle money, and give correct change
- Package take-out foods or serve food to customers
- Clean food preparation areas, cooking surfaces, and utensils
- Maintain sanitation, health, and safety standards in work areas
- Stock serving stations or dining areas with food or supplies
Associate
Subway
Rialto, CA
06.2021 - 10.2021
- Perform cleaning duties, such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary
- Prepare daily food items, and cook simple foods and beverages, such as sandwiches, salads, soups, pizza, or coffee, using proper safety precautions and sanitary measures
- Take customers' orders and write ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders
- Perform personnel activities, such as supervising and training employees
- Wash, cut, and prepare foods designated for cooking
Team Member
McDonalds
San Bernardino, CA
05.2020 - 05.2021
- Communicate with customers regarding orders, comments, and complaints
- Accept payment from customers, and make change as necessary
- Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants and cars
- Perform personnel activities, such as supervising and training employees
- Prepare and serve cold drinks, frozen milk drinks, or desserts, using drink-dispensing, milkshake, or frozen-custard machines
Education
High School Diploma - General Education
Slover High School
Skills
- Food safety
- Cash handling
- Customer service
- Inventory management
- Kitchen equipment operation
- Team management
- Staff training
- Quality assurance
- Communication skills
- Problem solving
- Attention to detail
- Conflict resolution
- Adaptability and flexibility
- Clear communication
- Product knowledge
Timeline
Team Member
Panera Bread
12.2024 - Current
Team/Shift Lead
Boba Time
04.2023 - 11.2024
Team Member
Canes
09.2022 - 03.2023
Food Service Worker
Panda Express
11.2021 - 08.2022
Associate
Subway
06.2021 - 10.2021
Team Member
McDonalds
05.2020 - 05.2021
High School Diploma - General Education
Slover High School