CHLOE JOYNES
Summary
Results-driven event and operations professional with extensive experience managing large-scale events and ensuring seamless execution. Expertise in exhibitor coordination, client relations, and cross-department collaboration. Committed to enhancing sustainability initiatives while delivering exceptional service in fast-paced hospitality environments.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Dock Facility Manager (Dual Role)
Gaylord Palms Resort & Convention Center
Kissimmee
05.2025 - Current
- Managed facility betterment construction projects, enhancing overall infrastructure.
- Oversaw planning and execution of assigned exhibit hall groups as the Show-Site manager.
- Coordinated exhibitor requirements, including electrical specifications and operational logistics.
- Directed resort donation program, coordinating charitable distributions and fostering nonprofit partnerships.
- Developed and circulated monthly sustainability newsletter to promote environmental awareness at Gaylord Palms.
Event Experience Manager
Gaylord Palms Resort & Convention Center
Kissimmee
03.2024 - 05.2025
- Acted as primary on-site liaison, facilitating communication between group clients and hotel leadership to enhance event experiences.
- Coordinated with Engineering, Banquets, Set-Up, Housekeeping, Security, and Operations teams to ensure seamless event execution.
- Managed room setups, event configurations, and operational logistics to support successful event execution.
Food Service Associate
Gaylord Palms Resort & Convention Center
Kissimmee
10.2018 - 03.2024
- Delivered high-volume guest service, enhancing guest satisfaction across multiple resort outlets.
- Provided exceptional customer service in fast-paced dining environments.
- Conducted training sessions for new associates to enhance their skills and knowledge.
Front of House Restaurant Manager
Peppino’s Organic Italian Kitchen
11.2016 - 08.2018
- Oversaw front-of-house operations and enhanced guest experience at full-service 27 table restaurant.
- Managed daily restaurant operations to ensure smooth service and customer satisfaction.
- Trained and supervised staff on service standards and food safety protocols.
Skills
- Event and Convention Management
- Exhibitor Services
- Client Relations
- Event Logistics
- Program coordination
- On-Site Event Coverage
- VIP Security Coordination
- Team Development
Certification
- CPR Certified
- Equipment Operation: Forklift, Scissor Lift, Pallet Runner
Leadership Experience
Marriott International Business Councils, NextGen Orlando Sustainability Pillar, Support sustainability initiatives, employee engagement, and cross-property collaboration across the Orlando market as a Council leader.
Timeline
Dock Facility Manager (Dual Role)
Gaylord Palms Resort & Convention Center
05.2025 - Current
Event Experience Manager
Gaylord Palms Resort & Convention Center
03.2024 - 05.2025
Food Service Associate
Gaylord Palms Resort & Convention Center
10.2018 - 03.2024
Front of House Restaurant Manager
Peppino’s Organic Italian Kitchen
11.2016 - 08.2018