Chloe Kimble
Red Oak,TX
Summary
Customer service and operations professional with 10+ years of experience delivering high‑quality support across insurance, automotive services, e‑commerce, and collections. Skilled in CRM systems including Salesforce and Genesys, with a proven ability to manage high call volumes, resolve complex issues, and maintain top performance metrics. Known for strong communication skills, accuracy in order processing and data entry, and exceptional attention to detail. Adept at escalation management, team coordination, and creating positive customer experiences in fast‑paced environments.
Overview
19
19
years of professional experience
Work History
Special Services Associate
Safelite AutoGlass
Remote, TX
06.2023 - Current
- Handled 60-80 calls daily
- Collaborated with insurance providers and claims administrators to verify claim information, ensuring accuracy and timely processing.
- Maintained high metric standards by employing strong communication and problem-solving skills to deliver quality service.
- Surpassed established performance metrics.
- Coordinated scheduling for auto glass repair and replacement, enhancing customer experience through effective service management.
Customer Service Representative
Automann USA
Duncanville, USA
03.2022 - 04.2023
- Assisted customers via phone and email with order placement, tracking, and product inquiries, resolving issues to enhance overall customer experience.
- Resolved customer complaints through effective communication and problem-solving.
- Assisted customers with product inquiries and order status updates.
- Processed customer returns and exchanges efficiently and accurately.
- Processed online orders with high accuracy and efficiency to ensure customer satisfaction in fast-paced environment.
Team Lead/Collections Agent
TruCredit Agency
Dallas, USA
12.2006 - 01.2021
- Managed a team under office operations to ensure seamless workflow and accuracy in fast-paced environment.
- Directed high-volume multi-line phone calls, maintaining professionalism and efficiency.
- Assisted clients with order processing while providing account support to improve satisfaction.
- Resolved client concerns and addressed account issues promptly and professionally.
- Executed collections activities for past-due accounts, ensuring thorough follow-up on payments.
Education
High School Diploma -
Cedar Hill High School
Cedar Hill, TXSkills
- Spanish fluency
- CRM proficiency
- Salesforce
- Genesys
- Customer support
- Order processing
- Collections
- Data entry
- Typing accuracy
- Effective communication skills
- Attention to detail
- Time management
- Escalation management
References
References available upon request
Timeline
Special Services Associate
Safelite AutoGlass
06.2023 - Current
Customer Service Representative
Automann USA
03.2022 - 04.2023
Team Lead/Collections Agent
TruCredit Agency
12.2006 - 01.2021
High School Diploma -
Cedar Hill High School