Chloe Krug
Brooksville,Florida
Summary
Driven and highly motivated professional with significant experience in leading teams, overseeing operations across multiple locations, and improving business processes. Demonstrated skills in systems implementation, workforce training, and operational evaluations, with a history of enhancing efficiency and boosting revenue. Proficient in handling a large volume of calls, emails, and client communications while delivering outstanding customer satisfaction. Effective communicator and issue resolver with a business-oriented mindset, dedicated to optimizing operations, assisting teams, and achieving tangible outcomes in dynamic, customer-centric settings.
Overview
7
7
years of professional experience
Work History
Franchise Specialist
Epic Health & Fitness
07.2025 - Current
- Oversee operations for multiple gym locations, managing a team of around 100 employees across all roles.
- Develop, implement, and enforce operational systems and best practices to improve efficiency and consistency across all clubs.
- Conduct regular audits of each location to ensure compliance with company standards and identify opportunities for improvement.
- Manage daily lead and prospect tracking system, including overseeing outreach and follow-up to maximize sales opportunities.
- Operate and respond to a centralized support email, providing guidance and problem resolution for employees, managers, and franchise owners.
- Drive sales growth by promoting fitness services and programs, ensuring alignment with revenue targets.
- Monitor and enhance customer experience and satisfaction across all locations through ongoing feedback and operational improvements.
- Train and support staff on new systems, tools, and processes to maintain high performance standards.
- Plan and lead monthly seminars focused on employee growth, professional development, and skill-building.
General Manager
Epic Health and Fitness
10.2024 - 10.2025
- Oversaw daily call center operations, ensuring all leads and prospects were contacted promptly and consistently, and consistently met or exceeded call volume and performance expectations.
- Developed strategic operational plans to enhance overall facility performance
- Trained and mentored staff to foster professional development
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary guidelines associated with event planning/management activities.
- Trained and guided team members to maintain high productivity and performance metrics.
Personal Trainer
Epic Health & Fitness
12.2023 - 03.2025
- Developed customized fitness programs tailored to individual client needs and goals.
- Conducted personal training sessions focusing on strength, endurance, and flexibility improvement.
- Educated clients on proper nutrition and healthy lifestyle choices to enhance wellness.
- Monitored client progress and adjusted training regimens to ensure optimal results.
- Maintained up-to-date knowledge of fitness trends and techniques for improved service delivery.
- Provided ongoing motivation and support to clients for sustained engagement in fitness routines.
- Increased client retention through consistent communication, motivation, and support.
Front Desk Receptionist
Epic Health & Fitness
05.2023 - 10.2024
- Daily call center operations, ensuring all leads and prospects were contacted promptly and consistently, and consistently met or exceeded call volume and performance expectations.
- Greet and assist members and guests, providing a welcoming and professional first point of contact.
- Manage member check-ins, sign-ups, and class reservations accurately and efficiently.
- Handle incoming calls and emails, responding to inquiries and directing questions to the appropriate team members.
- Process payments, memberships, and cancellations while maintaining accurate records.
- Promote products, classes, and personal training to members to drive engagement and sales.
- Maintain a clean, organized, and safe front desk and gym floor to ensure a positive member experience.
- Support gym management with administrative tasks, scheduling, and member communications.
Cheerleading Coach
Galaxy Athletics
08.2021 - 04.2023
- Fostered a positive team environment, encouraging collaboration and sportsmanship among athletes.
- Implemented safety protocols and injury prevention strategies, ensuring athlete well-being during practices.
- Collaborated with parents to communicate progress and address concerns regarding athletes' development.
- Mentored athletes on goal-setting, time management, and academic success while balancing sports commitments.
- Taught cheerleaders safety and proper stunting and tumbling techniques through proper demonstrations.
- Adjusted coaching techniques based on strengths and weaknesses of athletes.
- Paid specific attention to each individual team member to deliver constructive criticism balanced with praise.
Gymnastics Coach
Top Contenders Gymnastics Acadaemy
06.2019 - 07.2021
- Developed and implemented age-appropriate gymnastics training programs for youth participants.
- Provided individualized coaching and feedback to enhance technique and performance.
- Organized and led practices, ensuring a safe and supportive environment.
- Collaborated with parents to discuss progress and address concerns effectively.
- Implemented creative warm-up exercises to prepare athletes for rigorous training while minimizing injury risk.
- Fostered a culture of teamwork and mutual respect among athletes, leading to improved cooperation during group activities and increased overall enjoyment of the sport.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Education
Business Administration
Keiser University
New Port Richey, FL12-2028
Skills
- Professional phone etiquette
- Customer service and client relations
- Ability to explain complex information clearly
- Strong multitasking and time management
- Attention to detail and accuracy
- Data entry and record keeping
- Email and calendar management
- Sales
- Active listening and empathy
- Team collaboration and support
- Adaptability to changing priorities
Timeline
Franchise Specialist
Epic Health & Fitness
07.2025 - Current
General Manager
Epic Health and Fitness
10.2024 - 10.2025
Personal Trainer
Epic Health & Fitness
12.2023 - 03.2025
Front Desk Receptionist
Epic Health & Fitness
05.2023 - 10.2024
Cheerleading Coach
Galaxy Athletics
08.2021 - 04.2023
Gymnastics Coach
Top Contenders Gymnastics Acadaemy
06.2019 - 07.2021
Business Administration
Keiser University