Heather Arp
Rockmart,GA
Summary
Compassionate individual driven to keep office operations moving smoothly and efficiency to maximize team productivity and patient satisfaction. Highly organized and accurate with a detail-oriented nature. Desiring new role with growing operation.
Overview
15
15
years of professional experience
Work History
Front Office Specialist
WellStar Health System
07.2022 - Current
- Greeted, registered and checked in patients.
- Scheduled appointments, sent reminders and updated master calendar.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
- Reviewed and updated customer information in database for accuracy.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Determined amounts due and accepted payments.
- Provided forms to fill out or update and added latest information computer system.
- Ran form copies, faxed information and made phone calls to patients, other providers and insurance companies.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Processing and submitting referrals via Epic, Availity, and Tricare/Humana.
- Working inbasket requests.
Medical Billing and Coding Clerk
Harbin Clinic
10.2021 - 07.2022
- Submitting new claim charges
- Disputing Claim Denials
- Appealing Clam Denials
- Claim Corrections for billing and payment purposes
- Verifying Codes
- Verifying Authorizations
- Verifying Insurance Eligibility
- Communicating with Physicians regarding code denials, and claim corrections.
Production Worker
Meggitt Polymers And Composites
07.2008 - 06.2020
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Inspected and adjusted work performed to meet expectations.
- Participated in regular meetings with team members to discuss production updates.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Weighed and measured items to prevent waste and meet quality standards.
- Troubleshot production issues and provided timely solutions.
- Made sure that products were produced on time and are of good quality.
- Maintained organized work area by cleaning and removing hazards.
- Met production targets and tight deadlines by collaborating closely with team members.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Prepared reports and technical documentation of day-to-day production processes.
Education
Medical Assistant
Everest Institute - Atlanta Downtown
Atlanta, GA12.2015
High School Diploma -
Rockmart High School
Rockmart, GA05.2008
Skills
- Clinical Documentation
- Inquiry Requests
- Greeting Visitors
- Business Transactions
- Patient Data Management Systems
- Insurance Verification
- Customer Satisfaction
- Referral Verification
- Invoice Statements
- Demographics Information
- Phone Inquiries
- Specialist Referrals
- Patient Charting
- Registration Procedures
- Data Entry
- Cash Handling
- Physician Appointment Scheduling
- Records Management
- Phone Call Direction
- Patient Data Privacy
- Referring Patients
- Listening Skills
- Customer Communication
- Professional Phone Etiquette
- Timely Processing
- Billing and Invoicing
- Administrative Procedures
- Check-In Management
- Administrative Duties
- Financial Records and Processing
- Call Transfers
- Word Processing
- Workflow Processes
- Medical Terminology
References
References available upon requests.
Timeline
Front Office Specialist
WellStar Health System
07.2022 - Current
Medical Billing and Coding Clerk
Harbin Clinic
10.2021 - 07.2022
Production Worker
Meggitt Polymers And Composites
07.2008 - 06.2020
Medical Assistant
Everest Institute - Atlanta Downtown
High School Diploma -
Rockmart High School
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