Chloe Martinez
Dallas
Summary
Results-oriented manager with 16 years in hospitality, specializing in leadership, scheduling, and inventory management. Committed to enhancing customer service and teamwork, driving operational efficiency and guest satisfaction. Skilled in managing guest experiences in fast-paced environments and optimizing workflow. Ready to apply a diverse skill set to deliver innovative solutions in a new field.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Lead Bartender
The Hampton Social
Dallas, TX
03.2026 - Current
- Trained and mentored junior bartenders on mixology techniques and customer engagement.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Led beverage preparation and service, ensuring high-quality cocktails and customer satisfaction.
- Managed inventory levels, ordering supplies to optimize bar operations and reduce waste.
General Manager
Delucca Gaucho Pizza & Wine
2001 Southlake Blvd
01.2025 - 03.2026
- Implemented strategic marketing initiatives to increase membership and event participation.
- Directed daily operations to enhance customer experience and engagement.
- Led staff training programs to improve service quality and operational efficiency.
- Analyzed financial reports to identify areas for cost reduction and revenue growth.
Floor Manager
Frankie's
Dallas, TX
03.2024 - 12.2024
- Pioneered innovative customer service approaches, elevating dining experiences. Anticipated industry trends to keep the establishment at the forefront of competition.
- Streamlined operational processes, optimizing efficiency and reducing costs. Implemented data-driven strategies to optimize resource allocation.
- Optimized staffing schedules for 20-40 team members, boosting operational efficiency. Streamlined processes to reduce costs and maximize resource allocation.
- Spearheaded social media initiatives, increasing online engagement and attracting new clientele. Implemented creative strategies to enhance brand visibility.
- Enhanced social media presence, elevating brand visibility.
- Collaborated on seasonal menus, boosting customer satisfaction.
General Manager
Oak Cliff Social Club
Dallas, TX
01.2019 - 10.2023
- Coordinated bar staff to deliver exceptional service while fostering a cohesive team environment. Orchestrated smooth buyouts and maintained a pristine bar area.
- Managed financial transactions and inventory counts with a focus on accuracy and compliance. Developed and enforced rigorous safety protocols for guests and employees.
- Revitalized menu and led staff training initiatives to elevate service standards and cultivate a high-performance team culture.
Bartender
Oak Cliff Social Club
Dallas, TX
07.2014 - 01.2019
- Crafted innovative cocktails, increasing bar revenue and enhancing customer satisfaction; implemented efficient inventory system to reduce waste and optimize stock levels.
- Boosted sales through guest engagement and teamwork, enhancing customer satisfaction.
- Fostered team dynamics to improve service speed and guest experiences; mentored new staff for seamless integration and elevated overall bar performance.
- Managed inventory accurately, optimising stock levels and reducing waste.
- Ensured bar cleanliness to create a welcoming environment for patrons.
Office Manager
RCH Hospitality
Dallas
01.2013 - 01.2017
- Streamlined office operations, enhancing efficiency and productivity. Implemented cost-saving measures, resulting in substantial budget reductions while maintaining service quality.
- Maintained financial records to ensure compliance with company policies and developed reports for management to aid in data-driven decision-making.
- Prepared end-of-shift financial and performance reports to support management's review process.
- Coordinated cross-departmental projects to enhance information flow and meet deadlines.
Carhop
Sonic
North Richland Hills
01.2011 - 01.2012
- Optimised order processing time as a Carhop, reducing wait times and increasing throughput during peak hours. Consistently met and exceeded sales targets.
- Delivered exceptional service as Carhop at Sonic, ensuring swift and accurate order fulfilment while maintaining friendly demeanour, resulting in increased customer satisfaction scores.
- Maintained accuracy in order-taking and cash handling as Carhop, implementing double-check system that minimised errors and built customer trust.
- Fostered team-oriented environment at Sonic by coordinating with kitchen staff for seamless service delivery, enhancing overall operational efficiency.
Education
High School -
Birdville High School
NRH, TX06-2010
Skills
- Beverage management
- Beverage Inventory
- Upselling Techniques
- Customer Service
- Hospitality
- Time Management
- Leadership
- Team Building
- Staff management
- Communication
Certification
- TABC
- Food Handlers
- Certified Food Manager
Languages
English
Interests
Travel, Culinary and Food, Outdoor and Adventure
Timeline
Lead Bartender
The Hampton Social
03.2026 - Current
General Manager
Delucca Gaucho Pizza & Wine
01.2025 - 03.2026
Floor Manager
Frankie's
03.2024 - 12.2024
General Manager
Oak Cliff Social Club
01.2019 - 10.2023
Bartender
Oak Cliff Social Club
07.2014 - 01.2019
Office Manager
RCH Hospitality
01.2013 - 01.2017
Carhop
Sonic
01.2011 - 01.2012
High School -
Birdville High School