CHLOE MCDONALD
Cordova,TN
Summary
Results-driven with a strong background in managing retail operations and providing excellent customer service. Successful in increasing sales, managing inventory and achieving financial goals. Smart with a keen eye to identify areas for improvement. Dedicated to creating a positive work culture to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
MERCHANDISING MANAGER
Ulta Salon And Cosmetics
01.2024 - 08.2026
- Managed seasonal transitions smoothly, minimizing disruptions while maintaining adequate stock levels.
- Optimized store layouts for maximum efficiency, enhancing the shopping experience for customers.
- Lead cross-functional teams in launch of promotional campaigns, driving increased revenue during key seasons.
- Collaborated with cross-functional teams to execute seasonal promotions and marketing campaigns, driving customer engagement.
- Implemented innovative visual displays that captured attention and boosted sales significantly.
- Trained and mentored junior staff members on visual merchandising best practices, improving overall team performance.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
ASSISTANT MANAGER
Rue 21
03.2022 - 09.2023
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Created employee schedules to align coverage with forecasted demands.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
TEAM LEAD
Academy Sports And Outdoors
01.2021 - 03.2022
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Checked status of orders and back-ordered products to coordinate efficient shipments.
- Handled day-to-day customer contact via phones, faxes, and emails.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
SALES ASSISTANT
Epicure Day Spa
11.2018 - 01.2021
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store system for merchandise at other sites.
- Fielded customer questions to share information about products, availability, and pricing.
- Prepared PowerPoint presentations and Word documents for sales presentations.
Education
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Hooksett, NH05.2028
Skills
- Merchandise presentation
- Staff supervision
- Adaptability and flexibility
- Inventory management
- Organizational skills
- Merchandise planning
- Display installation
- Teamwork and collaboration
- Customer service
- Time management
- Stockroom organization
- Stock replenishment
Certification
First Aid/CPR Certified
Timeline
MERCHANDISING MANAGER
Ulta Salon And Cosmetics
01.2024 - 08.2026
ASSISTANT MANAGER
Rue 21
03.2022 - 09.2023
TEAM LEAD
Academy Sports And Outdoors
01.2021 - 03.2022
SALES ASSISTANT
Epicure Day Spa
11.2018 - 01.2021
Bachelor of Science - Healthcare Administration
Southern New Hampshire University