Chloe Mejia
Dallas,TX
Summary
Desire to secure a position with a well-established company that will utilize my qualifications to meet business objectives and customer service needs. While building a long-lasting relationship and possible growth potential Highly-motivated with the desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Spire
Richardson, TX
02.2023 - Current
- Identified delinquent accounts and contacted debtors to negotiate payment terms.
- Analyzed customer financial information and determined appropriate payment plans.
- Explained the consequences of non-payment in a professional manner.
- Maintained detailed documentation regarding collection activities, customer conversations, and payment arrangements.
- Ensured all collection activities complied with applicable laws and regulations.
- Provided timely feedback on collection efforts to management.
Assistant Manager
Tradition Senior Living
Dallas, TX
05.2021 - 01.2023
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
Home Health Aide
Grace compassion
Dallas, TX
10.2018 - 11.2021
- Housekeeping
- Laundry services
- Shopping for food and other household requirements
- Preparing meals
- Serving meals
- Running errands
- Remind to take medications
- Assist with any transportation needed
- Follow Care Plan
Cashier/Team Member
Jersey Mike's
Dallas, TX
11.2020 - 06.2021
- Taking Orders
- Restocking
- Time-Management
- Inventory Control
- Money Handling
- Order fulfillment
- Organization
- Cleaning Cashier
Cashier
Walmart
Dallas, TX
01.2020 - 11.2020
- Organization
- Time Management
- Money Handling
- Bagging
- Stocking
- Problem Solving
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Customer Service Representative
North Texas Tollway Authority (NTTA)
Plano, TX
06.2019 - 08.2020
- Problem Solving
- Customer Satisfaction
- Inbound Calls
- Processing Bill Payment
- Removing bills sent to wrong customer
- Account Management
- Organization
- People Skills
- Emotional Intelligence
Education
High School Diploma/GED - High School
South Garland High School
Garland, TX01-2017
Skills
- Excellent written and oral communication skills
- Extremely productive in a high pace environment
- Customer Service Oriented
- Self-Starter and highly motivated individual
- Conflict management
- Sales
- Data Collection
- Ability to Multitask
- Account management
- Team management
- Nursing home experience
- Senior care
Personal Information
Willing To Relocate: Anywhere
Timeline
Customer Service Representative
Spire
02.2023 - Current
Assistant Manager
Tradition Senior Living
05.2021 - 01.2023
Cashier/Team Member
Jersey Mike's
11.2020 - 06.2021
Cashier
Walmart
01.2020 - 11.2020
Customer Service Representative
North Texas Tollway Authority (NTTA)
06.2019 - 08.2020
Home Health Aide
Grace compassion
10.2018 - 11.2021
High School Diploma/GED - High School
South Garland High School
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