Terrance Chukwumezie
Las Vegas
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Czar
2024.05 - 2024.07
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Help Desk Agent
Intratem
2023.12 - 2024.05
- Collaborated with IT team members to identify recurring issues and develop proactive strategies.
- Reduced ticket resolution time by 30% with thorough troubleshooting and clear communication.
- Managed high-volume call center, prioritizing tasks and ensuring prompt assistance for users.
Associate Sales Representative
Stryker
2023.01 - 2023.07
- Met with physicians, directors and healthcare executives to successfully sell medical devices.
- Guided clinical application for proper placement of medical devices.
- Set ambitious sales goals to drive continuous improvement and achieve ever-higher revenue goals. Achieved minimum 100% to quota.
National Account Manager
Cogent Communications
2022.06 - 2022.12
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Forecasted sales and set successful policies to achieve sales objectives and related metrics within timeframe. Managing over 50 calls per day.
- Identified profitable business leads and built pipeline of prospective customers.
Assistant Manager
Verizon Wireless
2016.11 - 2021.11
- Increased store revenue by 31.0 percent
- Managed the sell of 300 to 1,600 devices monthly.
- Developed monthly plans for sales team to achieve 1.3 to a 1.7 percentage to quota each month collectively.
Solution Specialist
Verizon
2014.08 - 2016.11
- Achieved the sell of 40 to 160 devices monthly to attain quota. Consistently achieved 1.3 to 1.8 percentage to quota.
- Conducted troubleshooting and diagnostic procedures on customer devices to ensure complete satisfaction with product.
- Help other salesperson(s) develop corrective action plan to attain quota.
Education
Bachelor of Arts - English, Creative Writing
Cal State Northridge
Northridge, CA05.2023
Skills
- Presentation Skills
- Direct Sales
- Networking
- Contracts
- Organizational Skills
- Lead Generation
- B2B Prospecting/Selling
- Product Demos
- Territory Management
- Business Development
- Excellent Oral/Written Communication Skills
- SAAS
- Territory Management
- Business Development
- Excellent Oral/Written Communication Skills
- SAAS
Timeline
Customer Service Representative
Czar
2024.05 - 2024.07
Help Desk Agent
Intratem
2023.12 - 2024.05
Associate Sales Representative
Stryker
2023.01 - 2023.07
National Account Manager
Cogent Communications
2022.06 - 2022.12
Assistant Manager
Verizon Wireless
2016.11 - 2021.11
Solution Specialist
Verizon
2014.08 - 2016.11
Bachelor of Arts - English, Creative Writing
Cal State Northridge
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