Milka Kabeya

• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds
• Participate in pre-selling and sales driving events to maximize sales
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Educated customers about billing, payment processing and support policies and procedures.

• Scheduled, coordinated and confirmed appointments and meetings.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival
• Giving informations about the appartement: prices, renting options and many others.

Helping my aunt at the family boutique.

• Organized merchandise and cleaning,
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.