Audwin Harris
Customer Service Representative
Jasper,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Confident, compassionate leader committed to maintaining professional relationships to increase profitability and drive business results.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Omaha Steaks
11.2021 - Current
Natural ability is shown with a respectful and sunny disposition that shines while working in the sales
department. Displaying unique and rare sales pitch techniques. Developing great rapport with new
customers yielding rewarding results.
Always enjoy working in the customer service department. Making outbound calls and promptly
responding to inbound calls, and emails from current and prospective customers. Educating customers
about products and services and resolving order issues ranging from deliveries and products to changing
orders to fit dietary needs while providing top-notch customer service!
Cook
Whataburger
05.2018 - 03.2020
Always serving customers with a smile as a cashier.
Quickly solving issues with empathy and deep interpersonal skills. Helping staff be more mindful
implementing techniques to be more productive on the job.
Constantly working hard in a fast-paced environment and be able to handle multiple orders with accurate
precision while keeping the station organized and clean and following strict safety guidelines. Maintaining
a friendly disposition and great attitude while working with co-workers and customers.
Customer Service Representative
Humana
08.2016 - 02.2018
Communicate pertinent information to designated health departments. Meet or exceed member
engagement goals on a consistent basis. Participate in the promotion of the multidisciplinary healthcare
team. Work collaboratively with other members of the clinical leadership team. Relate to a production
environment and understand process flows. Maintain and improve quality results by adhering to
standards and guidelines, recommending improvements as needed. Advise members of their plan details
and exemplifying ways to maximize benefits. Quickly deescalated customer complaints, questions and
provided financial solutions in billing department.
Quality Control
Solo Cups
05.2010 - 04.2016
As Quality Control it was my job to make sure our clients obtain the best top-notch products with superior
quality. Job details included to but not limited to inspecting all products before they were shipped out
to the customer. Removing all products and materials that failed to meet specifications, and record
information on products which did not conform to standards.
Pipefitter Apprentice
Texas Metal
07.2008 - 02.2010
Lay out, assembles, installs, and maintains pipe systems, pipe supports, and related hydraulic and
pneumatic equipment for steam, hot water, heating, cooling, lubricating, sprinkling, and industrial
production and processing systems, applying knowledge of system operation, and following blueprints:
Selects type and size of pipe, and related materials and equipment, such as supports, hangers, and
hydraulic cylinders, according to specifications.
Fire Guard/Security Guard
Motiva Enterprises LLC
03.2006 - 05.2008
Responding to refinery emergencies including fire, medical and rescue, complete fire and medical run
reports after emergencies. Report all unusual conditions immediately, take steps to correct and make
written reports. Perform daily inspections on fire
equipment. Assist in maintaining and running fire water pumps, direct and assist others to perform safe
work practices. Maintain and clean the fire station and other work areas. Audit Fire Field equipment yearly
extinguishers, hydrants, monitors, and manifolds.
Education
High school diploma -
Abraham Lincoln High School
Port Arthur, TXAssociate's in Communications - Communications
Texas Southern University
Houston, TXSkills
- Microsoft Office
- Computer software
- Analysis skills
- Detail oriented
- Communication skills
- confident
- Quick learner
- hard-working
- Leadership
- compassionate
- Call center
- Assessments
- Cold Calling
- Excellent customer Service
- customer service skills
- Data entry
- Machining
- Medicare
- Presentation Skills
- Public Relations
- Quality Assurance
- Inventory
- Management skills
- Upselling
Languages
- English
Timeline
Customer Service Representative
Omaha Steaks
11.2021 - Current
Cook
Whataburger
05.2018 - 03.2020
Customer Service Representative
Humana
08.2016 - 02.2018
Quality Control
Solo Cups
05.2010 - 04.2016
Pipefitter Apprentice
Texas Metal
07.2008 - 02.2010
Fire Guard/Security Guard
Motiva Enterprises LLC
03.2006 - 05.2008
High school diploma -
Abraham Lincoln High School
Associate's in Communications - Communications
Texas Southern University