Kentheir Scott
Fort Lauderdale
Summary
Detail-oriented Phlebotomist experienced in performing venipuncture and capillary puncture with precision. Delivered exceptional patient care through effective communication and comprehensive knowledge of blood storage. Fostered strong relationships with clients and team members while supporting team success and adapting to new challenges.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
NYU Langone Health
Boynton Beach
09.2024 - Current
- Anticipated patient needs, displayed genuine interest, and provided accurate, efficient service to all patient and customer inquiries
- Interacted with customers face to face, by email, text, live chat, and phone
- Scheduled patient appointments while addressing inquiries, concerns, and requests
- Also updating and verifying insurance information
- Gained experience in women's health and OBGYN practices
- Coordinated clinical research studies and activities
- Data entry
Medical Experience Representative
NationsBenefits
Plantation
07.2023 - 09.2024
- Advised on medical care, enhancing decision-making for treatment plans.
- Conducted case reviews to assess medical actions and validate physician findings, ensuring quality of care.
- Developed health programs to provide optimal healthcare services to patients.
- Cultivated relationships with healthcare professionals while managing patient data entry, streamlining communication.
Admin Clerk
Broward County Courthouse/ Felony Department
Fort Lauderdale
10.2022 - 02.2023
- Created, processed, and maintained file records to ensure compliance and accessibility.
- Developed organized filing systems to enhance document retrieval efficiency.
- Filed and retrieved documents for personnel to support daily operations.
- Prepared documents and files for organized off-site storage to ensure easy access.
- Prepare records for off-site storage.
- Demonstrated proficiency in computer applications to enhance productivity.
- Sorting all papers alphabetically and according to content, dates, Creating or updating records with new files and information, Labeling, Data entry, Mailing Processor
Pharmacy Technician
Walgreens Customer Care Organization
Miramar
11.2019 - 01.2021
- Received and confirmed prescription orders to ensure accuracy and patient safety.
- Received and confirmed prescription orders at pharmacy to ensure accuracy.
- Prepared and filled prescriptions accurately for patient pickup.
- Engaged with customers to address inquiries and provide assistance.
- Managed inventory, dispensed prescriptions, and verified insurance coverage for patients.
Education
Phlebotomy - Training program
Center For Careers And Training
Fort Lauderdale, FL 03.2026 - 04.2026
Child Care Development - Early childhood learning
Department of children & Family online courses
Miami, FLHigh school diploma -
West Park School
Hollywood, FLSkills
- EHR systems
- Professionalism
- English
- Typing
- Problem-solving
- Safe environment creation
- Organizational skills
- HMO health insurance
- Stress management
- Computer skills
- Client services experience within healthcare industry
- Microsoft Access
- OSHA (regulatory compliance area)
- Active listening
- Administrative experience
- Office activity coordination
- Office experience
- Computer operation
- Analysis skills
- Clean workspace maintenance
- Medical administrative support
- Vital signs
- Microsoft Excel
- Document imaging
- Multi-line phone systems
- Conflict management
- Patient interaction
- Customer support
- Writing skills
- First aid
- Client communication
- Insurance verification
- Medicaid
- Customer inquiry handling
- Customer support specialist experience
- Interpersonal skills
- Greeting customers
- Microsoft Outlook
- Document management systems
- Medical records
- HIPAA
- Client services
- Data entry in Excel
- EClinicalWorks
- Patience
- Front desk
- Microsoft Word
- Client interaction via phone calls
- Data collection
- Patient service
- Microsoft Powerpoint
- Windows
- Microsoft Office
- Medical terminology
- Escalation handling
- Home health
- Outpatient
- Medical receptionist
- Attention to detail
- Phone communication
- Maintaining an organized workspace
- Budgeting
- Data entry
- Primary care
- Laboratory experience
- Medical office experience
- Medical scheduling
- EMR systems
- Phone etiquette
Certification
- CPR Certification, 04/01/26, 04/01/28
- Basic Phlebotomist Certification, 04/01/26, 04/01/28
- Clinical competency checklist: Basic PHLEB & CPT
Additional Information
Authorized to work in the US for any employer
Languages
English
Personal Information
Title: Phlebotomist & Medical Experience Representative
Willing To Relocate To
- Broward County, FL
- West Palm Beach, FL
- Miramar, FL
Timeline
Phlebotomy - Training program
Center For Careers And Training
03.2026 - 04.2026
Customer Service Representative
NYU Langone Health
09.2024 - Current
Medical Experience Representative
NationsBenefits
07.2023 - 09.2024
Admin Clerk
Broward County Courthouse/ Felony Department
10.2022 - 02.2023
Pharmacy Technician
Walgreens Customer Care Organization
11.2019 - 01.2021
Child Care Development - Early childhood learning
Department of children & Family online courses
High school diploma -
West Park School