Nyasha Henry
Allentown,PA
Summary
Dedicated Medical Assistant and Customer Service Representative with a strong track record in remote and in-office roles. Demonstrated strengths in clinical support, customer service, time management, and administrative tasks. Excellent verbal and written communication skills with a proven ability to build positive relationships and provide advanced clerical and patient support. Adept at troubleshooting problems and implementing successful solutions. Authorized to work in the US for any employer.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Alorica
Saint Johns
06.2023 - 10.2023
- Resolved discrepancies, promoted product and service sales, and cultivated customer loyalty
- Mentored team members, coordinated workflow, and handled escalated complaints
- Maintained records of customer interactions, collaborated with internal departments, and improved service standards
- Delivered exceptional customer service to bolster strong relationships and build positive experiences
- Evaluated account and service histories to identify trends, using data to mitigate future issues
- Responded to customer requests for products, services, and company information
- Answered customer telephone calls promptly to avoid on-hold wait times.
Medical Assistant
New Jersey Urology LLC
Jersey
01.2023 - 04.2023
- Administered vaccines and performed patient assessments
- Assisted doctors with in-office procedures and obtained patient vitals
- Managed patient check-ins, compiled lab and x-ray reports, and updated EHR system
- Educated patients on medications, treatments, and procedures
- Applied knowledge of sterile techniques and OSHA regulations.
Medical Assistant
Concentra Urgent Care
Newark
08.2021 - 04.2022
- Conducted clinical skills under physician supervision, including patient vitals, wound dressing, and drug screening
- Processed medication refill requests, performed COVID-19 swabs, and administered shots
- Managed patient intake, collected histories, documented symptoms, and updated EHR records
- Oversaw patient check-ins, supported medical staff, and ensured equipment cleanliness and sterilization.
Data Entry Processor
Foles Health Group
Atlanta
03.2019 - 05.2021
- Typed correspondence, reports, and text from rough drafts, improving spreadsheet efficiency
- Checked source documents for accuracy and ensured compliance with HIPAA regulations
- Oversaw junior clerks, maintained patient accounts, and consolidated spreadsheets.
Customer Service Representative Lead
Alorica
Saint Johns, Anu
02.2015 - 08.2017
- Resolved discrepancies, promoted product and service sales, and cultivated customer loyalty
- Mentored team members, coordinated workflow, and handled escalated complaints
- Maintained records of customer interactions, collaborated with internal departments, and improved service standards.
Gynecologist Assistant
Women Care
Chesapeake, VA
12.2017
- Educated patients on treatments and care plans, checked patient statuses, and maintained detailed records
- Consulted with patients on gynecologic concerns and provided fast and accurate diagnostics or referrals.
Education
Associates of Science in Occupational Science -
Centura College
Chesapeake, VABachelors of Science in Software Engineering (Currently enrolled) -
Western Governors University
Skills
- Clinical Laboratory Experience
- Reading Comprehension
- Complaint Resolution
- Data Collection
- Microsoft Office Suite
- Medical Terminology
- Anatomy Knowledge
- Problem Resolution
- Office Management
- Report Creation
- Medical Billing
- Call Triaging
- Customer Consulting
- Coordination
- Vital Signs Measurement
- HTML5
- Administering Injections
- Proofreading
- Escalation Management
- EMR Systems
- Process Optimization
- Team Development
- Customer Education
- Conflict Mediation
- De-Escalation Techniques
- Consultative Sales
- Record Preparation
- Technical Support
- Clerical Experience
- Appointment Scheduling
- Medical Coding
- Quality Assurance
- Patient Care
- Administrative Support
- Quality Assurance Controls
- Order Processing
- Calm Demeanor
- Documentation
- Account Management
- Insurance Verification
- EHR Systems
- Communication Skills
- Document Control
- Certifications and Licenses
- Account Updating
- Refund Management
- Quality Control
- Medicare and Medicaid Verification
- CPR
- Stock Management
- Specimen Collection/Processing
- Data Entry
- Critical Thinking
- Service Upselling
- Payment Processing
- CRM Software
- Product Sales
- Order Fulfillment
- Active Listening
- Customer Service
- Venipuncture
- Client Relations
- Conflict Resolution
- Minute Taking
- Medication Administration
- Medical Scheduling
- HIPAA Compliance
- Laboratory Experience
- Hospital Experience
- Information Security
- Transcription
- COVID-19 Swabs
- Product Knowledge
- OSHA Compliance
- CPT Coding
- Windows Proficiency
- Sales Experience
- Front Desk Management
- Software Engineering
Certification
- First Aid Certification (RMA)
- CPR Certification
- BLS Certification
Remoteworksetup
Reliable and fast internet connection to ensure seamless communication and data transfer., Equipped with necessary software for remote work including Microsoft Office Suite, CRM software, and EMR systems., Dedicated home office setup free from distractions, equipped with ergonomic furniture for long working hours., Proficient in using remote communication tools such as Zoom, Slack, and Microsoft Teams for meetings and collaboration., Uninterrupted power supply (UPS) to ensure continued work during power outages., Knowledge and implementation of data security protocols to protect sensitive information in compliance with HIPAA and other regulations.
Timeline
Customer Service Representative
Alorica
06.2023 - 10.2023
Medical Assistant
New Jersey Urology LLC
01.2023 - 04.2023
Medical Assistant
Concentra Urgent Care
08.2021 - 04.2022
Data Entry Processor
Foles Health Group
03.2019 - 05.2021
Gynecologist Assistant
Women Care
12.2017
Customer Service Representative Lead
Alorica
02.2015 - 08.2017
Associates of Science in Occupational Science -
Centura College
Bachelors of Science in Software Engineering (Currently enrolled) -
Western Governors University