Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Demrick Shirley

Houston,TX

Summary

Dedicated worker with excellent communication, time management and aiding skills . Aiming to leverage my abilities to successfully fill the vacancy in your rewarding program. Frequently praised as hardworking by my peers and superiors, I can be relied upon to accomplish and execute assigned tasks. I have beyond experience in numerous areas in the healthcare field such as phlebotomy training, CNA training, as well as behavioral, and pharmacy tech training. I’m willing to always learn and grow and does what ever it takes to elevate myself.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Spectrum
San Antonio, Texas
09.2024 - 07.2025
  • Developed positive relationships with customers through friendly interactions.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.

Pharmacy Technician

Thirty Madison
Missouri City, Texas
11.2023 - 07.2024
  • Checked medications for content, accuracy and completeness of drug packaging and labeling.
  • Received and stored incoming supplies and informed supervisors of stock needs and shortages.
  • Prepared and processed medical insurance claim forms and records.
  • Established or maintained medications and other patient profiles.
  • Verified prescriptions and drug labels, documents and packages.
  • Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.

Pharmacy Technician

HEB Pharmacy
Richmond, Texas
09.2022 - 10.2023
  • Supported pharmacy operations by answering phone calls and directing queries appropriately.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Provided exceptional customer service, addressing patient questions and concerns with empathy.
  • Assisted with pharmacy technology updates and troubleshooting to ensure efficient operation.
  • Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Monitored prescription refill requests and communicated with patients regarding their status.

Pharmacy Technician

Walgreen's Pharmacy
Richmond, Texas
06.2021 - 08.2022
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Collaborated with other healthcare professionals to ensure optimal patient care.
  • Managed filing of prescriptions, both electronically and manually.
  • Assisted pharmacists in filling prescriptions accurately and efficiently.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
  • Processed insurance claims and handled billing inquiries to ensure customer satisfaction.

Behavior Technician

sucess on the spectrum
Richmond, Texas
12.2020 - 06.2021
  • Observed clients during both structured and unstructured activities to identify potential areas for improvement or reinforcement.
  • Facilitated group therapy sessions focused on teaching appropriate behavior modification techniques.
  • Assisted in the implementation of crisis intervention protocols when needed.
  • Implemented evidence-based practices such as discrete trial teaching and natural environment teaching.
  • Monitored client's progress towards identified goals through data collection and analysis.
  • Provided direct behavioral intervention services to children with autism spectrum disorder and other developmental disabilities.
  • Engaged in professional development activities to stay abreast of current trends in the field of Applied Behavior Analysis.

Direct Support Professional

Richmond State Supported Living Center
Richmond, Texas
07.2019 - 11.2020
  • Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
  • Assisted in planning and implementing recreational activities for participants.
  • Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
  • Facilitated social interactions between participants and their peers in the community.
  • Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
  • Accompanied individuals on outings to promote independence and integration into the community.
  • Collaborated with other staff members to develop individualized service plans for each participant.
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
  • Documented current patient information to update vital signs, behaviors, and eating habits.

Education

Phlebotomy Career Training
Dearborn, MI
09-2024

CNA Training Institute
Sugar Land, TX
08-2023

High School Diploma -

Foster High School
Richmond, TX
05-2019

Skills

  • Customer service
  • Problem resolution
  • Attention to detail
  • Patient care
  • Data entry
  • Team collaboration
  • Positive and professional
  • IT Knowledge
  • Medical terminology
  • Rapid Adapter
  • HIPAA knowledgeable
  • EHR Systems

Certification

  • CPR/BLS
  • Drivers License

References

References available upon request.

Timeline

Customer Service Representative

Spectrum
09.2024 - 07.2025

Pharmacy Technician

Thirty Madison
11.2023 - 07.2024

Pharmacy Technician

HEB Pharmacy
09.2022 - 10.2023

Pharmacy Technician

Walgreen's Pharmacy
06.2021 - 08.2022

Behavior Technician

sucess on the spectrum
12.2020 - 06.2021

Direct Support Professional

Richmond State Supported Living Center
07.2019 - 11.2020

Phlebotomy Career Training

CNA Training Institute

High School Diploma -

Foster High School

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