Genesis Rosell
Miami Gardens
Summary
A standing team member who is customer service oriented and dedicated to providing a memorable experience to any guest / Customer with high enthusiasm and attention to detail with the customers/ guests need in mind in a fast- paced environment and student mentality to apply useful knowledge and experience to work
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Waste Connections
01.2023 - Current
- Answer customer calls
- Process orders for new service , discontinuance , or changes
- Resolve issues
- Accepting payments
- Researching billing inquiries
- Managing incoming calls
- Generating new sales leads
- Updating customer account information
- Seeking cost effective , safe and environmentally sound solutions
Retail Fulfillment Associate
Macy's
01.2022 - 02.2022
- Complete fulfillment orders including picking merchandise, packing & shipping orders, and making in store pickup orders ready for customers
- Learn and apply packing policies & techniques to ensure every customer receives his/her package in good condition
- Process shippable returns and abandoned in store pickup order
- Conduct customer pick-up including retrieving the orders from our back-of-house storage and delivering them curbside to the customer
- Monitor alerts to ensure Ready On Time completion of Buy Online Pickup In-Store (BOPS) orders
- Pick Not Found merchandise to improve fill rate
- Expedite aged orders to improve the Speed-to Ship to our customers
- Provide an exceptional customer experience by ensuring the customer is always the priority
- Participating in other support functions as needed
- Assist and satisfy the needs of our in-store and online customer
- Learn and apply in store tools & technology such as handheld devices, MyShip, and POS systems
Front Desk
Planet Fitness
- Current
- Sign up new members and upgrade current members
- Clean gym area and equipment
- Review and update promotions
- Give tours to new and potential guests
- Maintain storage room
- Answer phone calls and inquiries about gym promotions
- Check in guests
Dasher
DoorDash
12.2020 - 07.2022
- Pick up orders: Navigate to the restaurant or merchant, locate the order, and ensure it's correctly packed.
- Deliver orders: Safely and efficiently transport the order to the customer's designated location.
- Verify orders: Ensure the delivered items match the order details before handing them over.
- Timely delivery: Aim for prompt and efficient delivery to maintain order freshness and customer satisfaction.
Team Member
Chick-fil-A
02.2022 - 03.2022
- Greeting customers upon arrival
- Taking customer orders online and in-person
- Complete transactions at register
- Assemble sandwiches
- Running food
- Keeping restaurant clean under covid-19 guidelines
- Take drive thru orders
- Suggest menu items
- Perform tasks that can keep up with business demands
- Stock products and supplies
Front of House Staff
Chick-fil-A Restaurants
03.2021 - 04.2021
- Cashier duties
- Drive thru
Receptionist
Rosell tree service
06.2020 - 01.2021
- Schedule free estimate appointments for landscaping / tree trimming services
- Update / create business website, updating times open for business
- Using google ads
- SEO
Customer Service Representative
Cricket Wireless
08.2019 - 03.2020
- Cash handling
- Make sure store is always up to date on promotion displays and cleanliness
- Promote customer rewards
- Up-sale products and services
- Meet new monthly quota
- Answer incoming phone calls
- Inventory
Sales Representative
Metro by T-Mobile (authorized dealer)
02.2019 - 06.2019
- Offering Metro PCS products and services to customers.
- Selling and upselling additional items and features.
- Troubleshooting and resolving customer concerns.
- Providing a friendly environment with excellent customer service.
- Grassroots marketing efforts such as passing out flyers and greeting customers.
- Maintaining a consistent knowledge base of all Metro PCS products and services.
Cashier
Buffalo Wild Wings
03.2018 - 04.2018
- Taking orders, accurately entering them into the point of sale system, and collecting payments.
- Managing takeout orders and ensuring accurate order fulfillment.
- Answering phones and greeting guests promptly.
Cashier/Hostess
Buffalo Wild Wings
03.2018 - 04.2018
- Take orders through the phone and upfront
- Money handling
- Deliver accurate waiting times to guests
- Serve food to guests
- Seating arrangement
Team Member
Target
10.2017 - 01.2018
- Greet guests warmly and engage in a welcoming manner.
- Help guests find items, answer questions, and provide assistance with purchases.
- Process returns and exchanges efficiently, following Target's policies and procedures.
- Assist with Target loyalty programs, such as Target Circle, and the Target app.
- Maintain a clean and organized sales floor.
- De-escalate negative situations and recover the guest shopping experience.
- Support guest services such as order pick up (OPU), Drive-up (DU) Orders, and DU Returns.
Sales Associate
Traffic shoe store
02.2015 - 10.2016
- Provided a quick and exceptional customer experience
- Assisted customers with locating items
- Responsible for resolving all customer complaints
- Maximized sales transactions
- Handled returns and exchanges
- Created inventory of products
- Restocked shelves
- Kept store clean
Education
Some College - Psychology
Miami Dade College
06.2018
High School Diploma - undefined
Palm Glades Preparatory Academy High School
Miami, FL12.2017
Skills
- Organizational Skills
- Negotiation
- Computer Skills
- Call center
- Time Management
- Customer Service
- Account management
- Front desk
- Stocking
- Software troubleshooting
- Loan processing
- Cash register
- Contracts
- Analysis skills
- POS
- EHR systems
- Upselling
- Bilingual
- Windows
- Sales
- Sales Experience
- Google Suite
- Customer support
- Retail math
- Communication skills
- Cash Handling
- Basic math
- Microsoft Office
- Phone etiquette
- Problem resolution
- Networking
- Research
- Good Telephone Etiquette
- Attention to detail
- Critical thinking
- Data entry
- Written communication
- Complaint resolution
- Account updating
- Recordkeeping strengths
- De-escalation techniques
- Adaptability and flexibility
- Member account management
- Prioritization
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide. Earned star mastery award for performance.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Languages
Spanish
English
Timeline
Customer Service Representative
Waste Connections
01.2023 - Current
Team Member
Chick-fil-A
02.2022 - 03.2022
Retail Fulfillment Associate
Macy's
01.2022 - 02.2022
Front of House Staff
Chick-fil-A Restaurants
03.2021 - 04.2021
Dasher
DoorDash
12.2020 - 07.2022
Receptionist
Rosell tree service
06.2020 - 01.2021
Customer Service Representative
Cricket Wireless
08.2019 - 03.2020
Sales Representative
Metro by T-Mobile (authorized dealer)
02.2019 - 06.2019
Cashier
Buffalo Wild Wings
03.2018 - 04.2018
Cashier/Hostess
Buffalo Wild Wings
03.2018 - 04.2018
Team Member
Target
10.2017 - 01.2018
Sales Associate
Traffic shoe store
02.2015 - 10.2016
Front Desk
Planet Fitness
- Current
High School Diploma - undefined
Palm Glades Preparatory Academy High School
Some College - Psychology
Miami Dade College
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