Silvia Guillen
Sanford,FL
Summary
Customer service representative. Versatile and efficient with 4+ years of customer service, retail, and sales. Diversified skills include customer relations, business financials, and communications. Ability to oversee multiple individuals while ensuring timely completion of deadlines while continuing to maintain above average customer service.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
JPMorgan Chase
Lake Mary, US
04.2020 - Current
- Customer service rep. Answering calls and solving issues customers have with their credit cards. Fast paced environment calls were back to back.
- Created cases for customers who were missing miles/rewards on their statement, assisted with late fees/making payments to their credit cards.
- As well as maintaining up to date knowledge of customers accounts.
Receptionist
Family Practice Medical
Maitland, Florida
09.2018 - 04.2020
- Greeted patients and visitors creating a welcoming environment.
- Scheduled appointments efficiently, optimizing physician availability and patient flow.
- Make sure all the patient information was up-to-date
- Fast pace environment typing information and appointments in.
- Coordinated insurance verifications and discussed payment options with patients.
Nutritional services
Advent Health Orlando
Orlando, FL
03.2017 - 09.2018
- Catering foods to patients room
- Making sure everything was up to date on orders for the whole day for patients
- Pick up trays
- Assembling the trays with correct items they ordered
Contracts Advisor & Retention Agent
Sears Holding Cooperation
01.2016 - 03.2017
- Tech savvy, self-motivated problem solver, and receptive to new and updated business information.
- Ensured that all customers received the fastest and highest level of customer service.
- Able to manage multi-line phone with steady incoming calls as well as multi-screen computer navigation.
- Followed security and privacy guidelines thoroughly when collecting customer information to process transactions.
- Provided benefits and made transfers for memberships and created service orders for products.
- Generated repeat business from existing customers.
Sales Associate
Dress Barn
10.2012 - 01.2016
- Membership sales.
- Cash handling experience quality control and high organizational skills.
- Having excellent product knowledge and great interpersonal skills to make the best customer experience.
- Exceeded in meeting goals for the store and individual sales.
- Assist customers in finding occasion specific outfits.
- Exceptional time management and energetic, diligent team player.
Education
Diploma -
Lake Mary Highschool
Skills
- EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS
- Microsoft office
- Organizational skills
- Written and verbal
- Organizational Skills
- Bilingual
- Attention to detail
- Ability to work well in fast-paced environments
- Retention Skills
- Terrific communication skills both written and verbal
Additional Information - Expertise
- Organizational Skills
- Microsoft Office
- Bilingual
- Attention to detail
- Ability to work well in fast-paced environments
- Retention Skills
- Terrific communication skills both written and verbal
Willing To Relocate
- Sanford, FL
- Orlando, FL
- Lake Mary, FL
Timeline
Customer Service Representative
JPMorgan Chase
04.2020 - Current
Receptionist
Family Practice Medical
09.2018 - 04.2020
Nutritional services
Advent Health Orlando
03.2017 - 09.2018
Contracts Advisor & Retention Agent
Sears Holding Cooperation
01.2016 - 03.2017
Sales Associate
Dress Barn
10.2012 - 01.2016
Diploma -
Lake Mary Highschool