Curteaisha Booker
Hoover,AL
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
ExamOne, A Quest Diagnostics Company
Hoover, AL
01.2021 - 11.2023
- Answer incoming calls
- Making outbound calls to clients to get them scheduled
- Working off a 'Daily Board' from Excel
- Creating Orders for insurance agents
- Working from two computers
- Multitasking
- Collected co pays
- Verified insurance.
CSR - Customer Service Representative
VXI Global Solutions
Remote
07.2020 - 01.2021
- Handle 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction
- Memorized all company products and services to be able to answer customer questions quickly and efficiently and increase upsells
- Collect source data such as customer names, addresses, phone numbers, credit card information for over 1000 customers and enter data into customer service software
- Proficient in video conferencing platforms such as Zoom, Hangouts, and Skype, able to communicate with customers across a variety of channels.
Child Care Assistant
Kids Klubhouse of Selma
Selma, AL
11.2019 - 01.2020
- Constantly monitoring and supervising the children
- Assisting lead teachers through lessons
- Prepare and serve snacks
- Changed diapers / assist with potty training
- Develop schedules and routines
- Educate and take care of children
- Maintaining exceptional sanitary and safety standards.
Front Desk Receptionist
Hampton by Hilton
Selma, AL
06.2019 - 11.2019
- Assists walk-in clients, schedules client appointments, answers phone lines, and helps clients with questions and issues
- Supports managers with business documentation and professional demeanor at all times
- Ability to multitask effectively in a fast-paced environment
- Maintained a friendly, approachable style to build relationships and work with others at all times.
Education
High School Diploma -
Southside High School
Selma, AL05.2021
Skills
- Customer Service
- Retail Sales
- Cashiering
- Merchandising
- Organizational Skills
- Restaurant experience
- Microsoft Windows
- Typing
- Operating Systems
- Guest services
- Human Resources
- Analysis skills
- Cleaning
- Customer support
- Food service
- Patient care
- Microsoft Office
- Microsoft Word
- Sales
- Microsoft Excel
- Front Desk
- Technical Support
- Data Entry
- Microsoft Powerpoint
- IOS
- Social media management
- Live chat
- Cold calling
- Telemarketing
- Research
- Help desk
- Dental receptionist
- Front desk
- Computer skills
- Administrative experience
- Office experience
- Organizational skills
- Retail sales
- Outbound sales
- Communication skills
- Microsoft Outlook
- Windows
Certification
- Driver's License
- First Aid Certification
- CPR Certification
- BCaBA
- RBT Certification
- Child Development Associate Certification
- ServSafe
- Food Handler Certification
Assessments
- Customer service, Proficient, 12/01/21
- Work style: Reliability, Proficient, 11/01/21
- Sales skills, Proficient, 12/01/21
- Call center customer service, Proficient, 10/01/21
- Work style: Professionalism, Proficient, 10/01/21
- Basic computer skills, Proficient, 04/01/22
Timeline
Customer Service Representative
ExamOne, A Quest Diagnostics Company
01.2021 - 11.2023
CSR - Customer Service Representative
VXI Global Solutions
07.2020 - 01.2021
Child Care Assistant
Kids Klubhouse of Selma
11.2019 - 01.2020
Front Desk Receptionist
Hampton by Hilton
06.2019 - 11.2019
High School Diploma -
Southside High School