Chloe Melendez
Mechanicville,New York
Summary
Dynamic professional with a proven track record at Leverage Health Solutions, adept in policy analysis and sales tactic expertise. Excelled in matching clients with optimal health insurance plans and streamlining the admissions process at Heal Behavioral Health. Known for exceptional customer service and goal-oriented approach, consistently enhancing client satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Licensed Health Insurance Agent
Leverage Health Solutions
10.2022 - Current
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Assisted clients in understanding complex insurance policies, ensuring they made informed decisions when selecting coverage options.
Admissions Coordinator
Heal Behavioral Health
05.2020 - 02.2022
- Provided exceptional customer service during phone and email interactions with prospective students and their families, addressing concerns promptly and professionally.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
Licensed Cosmetologist
Dapper and Divine
09.2018 - 09.2020
- Built a loyal clientele base through exceptional customer service and personalized care.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Managed reception duties when necessary, ensuring smooth operations within the salon environment from start to finish during peak hours.
- Maintained a clean and organized work station, ensuring a pleasant salon experience for clients.
Education
High School Diploma -
Marlboro High School
Marlboro, NY06-2007
Certificate of Technical Studies - Cosmetology
Orange Ulster Boces
Goshen, NY06-2007
Skills
- Policy analysis
- Sales Tactic expertise
- Inbound call management
- Sales lead coordination
- Enrollment processing
- Goal oriented
Timeline
Licensed Health Insurance Agent
Leverage Health Solutions
10.2022 - Current
Admissions Coordinator
Heal Behavioral Health
05.2020 - 02.2022
Licensed Cosmetologist
Dapper and Divine
09.2018 - 09.2020
High School Diploma -
Marlboro High School
Certificate of Technical Studies - Cosmetology
Orange Ulster Boces
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