Chloe Mennenga
Mesa,AZ
Summary
Patient-focused healthcare administrative professional with experience in medical front-office operations, patient scheduling, referral coordination, medical records, insurance reimbursement, and high-volume phone communication. Experienced with eClinicalWorks and electronic medical records, with a strong background in customer service and handling confidential information. Skilled at creating a welcoming patient experience, coordinating care, maintaining accurate documentation, and communicating effectively with patients and multidisciplinary care teams.
Overview
7
7
years of professional experience
Work History
Care Navigator
ArchWell Health
Apache Junction, AZ
10.2025 - Current
- Welcomed and assisted patients during check-in process, fostering a professional, compassionate, and patient-centered front-office environment.
- Schedule patient appointments and coordinate referrals across a multidisciplinary care team.
- Scheduled patient appointments and coordinated referrals to ensure seamless communication within multidisciplinary care team.
- Maintain and update patient demographic and clinical information within eClinicalWorks.
- Request medical records and upload documentation accurately into the electronic medical record.
- Assist patients with registration paperwork and electronic kiosk navigation.
- Managed high-volume phone line, answered incoming calls, documented messages, and routed information to clinical or administrative teams.
- Coordinated daily center operations and organized patient events.
Sales Representative
Verizon
Mesa, AZ
10.2021 - 05.2025
- Achieved and exceeded monthly sales targets through consultative selling and product knowledge
- Consistently met or exceeded KPIs including revenue, upgrades, new line activations, and attachment rates
- Built strong relationships with customers to drive repeat business and referrals
Client Services Associate
Progrexion / Lexington Law Firm
Phoenix, AZ
12.2020 - 08.2021
- Managed approximately 40-50 inbound and outbound client calls per day.
- Responded to account inquiries while providing clear and professional client support.
- Handled sensitive personal and financial information with discretion and attention to confidentiality.
- Documented client information and identified appropriate solutions based on individual needs.
Reimbursement Specialist
Preferred Homecare
Phoenix, AZ
09.2019 - 04.2020
- Prepared and processed account billing to support accurate and timely reimbursement.
- Clarified payer requirements for DMERC and Medicaid documentation to ensure compliance and accuracy.
- Audited incoming documentation for completeness and accuracy prior to billing.
- Analyzed account balances, payments, claims, and reimbursement documentation to identify discrepancies and facilitate resolution.
- Reviewed denied or incomplete claims and resubmitted claims with appropriate documentation for carrier review.
- Assessed denied or incomplete claims and resubmitted with necessary documentation to improve approval rates.
- Facilitated collection-related account activities.
Education
College Coursework
Mesa Community College
Mesa, AZHigh School Diploma -
Mountain View High School
Mesa, AZSkills
- Medical Front Office Administration
- Patient Check-In & Registration
- Appointment Scheduling
- Referral Coordination
- Electronic Medical Records (EMR)
- EClinicalWorks (eCW)
- Medical Records Requests
- Insurance & Reimbursement
- Claims Review & Resubmission
- Medicaid / Payer Requirements
- Patient Communication
- High-Volume Phone Management
- Documentation & Data Entry
- Confidential Information Handling
- Customer Service & Conflict Resolution
- Multidisciplinary Care Coordination
Timeline
Care Navigator
ArchWell Health
10.2025 - Current
Sales Representative
Verizon
10.2021 - 05.2025
Client Services Associate
Progrexion / Lexington Law Firm
12.2020 - 08.2021
Reimbursement Specialist
Preferred Homecare
09.2019 - 04.2020
College Coursework
Mesa Community College
High School Diploma -
Mountain View High School