Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Accomplishments
References
Languages
Education and Training
Experience
Languages
Timeline
Generic

Chrissy Regalado

Waelder,TX

Summary

Dynamic Care Navigator with 30 years in healthcare, excelling at patient scheduling and insurance verification at Ascension Seton. Proven ability to enhance patient satisfaction through effective communication and meticulous attention to detail. Skilled in clinical coordination and problem-solving, ensuring efficient resource utilization and streamlined procedures.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Care Navigator

Ascension Seton
Fort Valley, WI
04.2024 - Current
  • I have tons of experience in scheduling; I have been in the medical field for 30 years, doing a little bit of everything. I was a radiology scheduler and had to schedule procedures for the radiologist. I was an Office Coordinator in Radiology scheduling, instructing patients on prep prior to procedures. I now gather the necessary demographic, insurance, and clinical information from patients, and I enter it into the appropriate database. I seek appropriate resources to resolve issues about the type, date, or location of prescribed procedures.
    I schedule patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources. I assist with the coordination of activities related to insurance pre-certification and authorization.
    I have to provide counseling to patients, participants, or their representatives regarding pre-service requirements, communicating with patients, participants, and staff to accurately schedule patients for prescribed procedures.

Assistant Office Operations

Ascension Seton
Austin, TX
06.2021 - 04.2024
  • Communicating with patients, participants, and staff to accurately schedule patients for prescribed procedures. Perform clerical and reception duties associated with patient registration. Collect co-payments from patients. Always having to gather necessary demographic, insurance, and clinical information from patients and enter it into the appropriate database. Seeking appropriate resources to resolve issues about the type, date, or location of prescribed procedures.
    Schedule patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources. Coordinate and communicate schedules with psychiatrists. Answering calls in a timely manner and multitasking is key for having worked the front desk. Assist with the coordination of activities related to insurance pre-certification and authorization.
    Provide counseling to the patient, participant, or their representative regarding pre-service requirements and instructions.

Education

Some College (No Degree) - Phlebotomy

Austin Community College
Austin, TX

Nursing

Temple College
Temple, TX

Skills

  • Patient scheduling
  • Insurance verification
  • Database management
  • Healthcare regulations
  • Procedure coordination
  • Customer service
  • Effective communication
  • Attention to detail
  • Detail-oriented
  • Clinical information gathering
  • Team collaboration
  • Problem solving
  • Multitasking Abilities
  • Clinical coordination
  • Time management
  • Patient Satisfaction Metrics
  • Insurance forms processing
  • Medical history documentation
  • Medical services administration
  • Customer relationship management
  • Professionalism
  • Interpersonal communication
  • Stress management
  • Administrative and office support
  • Appointment confirmation
  • Medical filing
  • Organizational skills
  • Clerical and filing support

Affiliations

Practicing arts like painting on my free time, listening to music, dance, arts and crafts. Gardening is also a hobby of mine, I really enjoy nature and being out feeling life all around me.

Certification

  • Phlebotomy

Accomplishments

  • I have been Recognized by many Managers and Supervisors publicly or privately acknowledged for my efforts and achievements

References

References available upon request.

Languages

5,3

Education and Training

other,other

Experience

  • Being in the Medical Field has really taught me to be focused, fully attentive and compassionate. This includes acts like being fully present, gathering perspectives, and serving our patients as best possible. I strive on building shared understanding and communication with our patients, demonstrating solidarity, and taking initiative. Teamwork with my colleagues , exceed expectations, and integrate service commitments into human, physical, and digital experiences.

Languages

English
Professional
Spanish
Native/ Bilingual

Timeline

Care Navigator

Ascension Seton
04.2024 - Current

Assistant Office Operations

Ascension Seton
06.2021 - 04.2024

Some College (No Degree) - Phlebotomy

Austin Community College

Nursing

Temple College

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Chrissy Regalado