Felicity Corzatte
Tacoma,WA
Summary
To apply and utilize collective health care administrative experiences to the mutual benefit of a respected customer based organization; with mission driven goals, objectives, and accomplishments that exceed in excellence.
Developed skills in patient-centered healthcare environment, including effective communication and problem-solving. Adaptable and ready to transition into new field, utilizing strong foundation in patient care and support. Looking to leverage these transferrable skills to make meaningful impact in different professional setting.
Overview
30
30
years of professional experience
Work History
Care Navigator
Concerto Care
04.2023 - Current
- Verified patient insurance eligibility and entered patient information into system.
- Responded to inquiries by directing calls to appropriate personnel.
- Consistently maintained confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Assisted patients in scheduling doctor and healthcare appointments.
Front Desk Coordinator
LabCorp
10.2022 - 04.2023
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
Patient Services Coordinator/Clinic Surgery Scheduler
Northwest Eye Surgeons
01.2017 - 01.2020
- Assist patients checking in and Schedule post op and follow up appointments
- Monitor work tasks, review and verify insurance coverage
- Schedule maintenance
- Scheduled surgery at ASC and local hospital and surgery outpatient surgery center
- Scheduled laser's: selective laser trabeculoplasty, yag capsulotomy, laser peripheral iridotomy, crosslinking, retina, strabismus surgeries
- Surgery Concierge2020-2022
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Collected patient co-pay and issued receipt to confirm payment.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Maintained accurate patient records by diligently updating information in the electronic health record system.
- Streamlined communication between patients and medical staff, ensuring timely responses to inquiries and concerns.
- Contributed to a positive clinic environment by consistently displaying compassion, empathy, and professionalism when interacting with patients.
- Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
- Greeted and assisted patients with check-in procedures.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining calm demeanor and positive attitude.
- Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
Patient services Coordinator/ Referral Coordinator
Minor and James Surgical Specialists
07.2013 - 03.2017
- Monitor and Process Daily faxes, Epic in baskets, Work Queues, Review, verify, approve insurances, Check schedules7 days out, Registering patient demographics and insurance information, Request referrals for specialty service
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Collected patient co-pay and issued receipt to confirm payment.
- Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Maintained accurate patient records by diligently updating information in the electronic health record system.
- Streamlined communication between patients and medical staff, ensuring timely responses to inquiries and concerns.
- Verified patient's insurance eligibility and benefits coverage.
- Contributed to a positive clinic environment by consistently displaying compassion, empathy, and professionalism when interacting with patients.
- Respected patients by recognizing rights and maintaining confidentiality.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
- Collected time of service payments and issued receipts.
- Organized administrative workflows within the office space to improve overall efficiency among team members while minimizing disruptions during busy periods.
- Supported billing department efforts by accurately collecting co-payments, verifying insurance coverage, and addressing financial concerns for patients.
- Answered incoming calls, scheduled appointments and filed medical records.
Patient Services Coordinator II
Swedish Medical Center
08.2001 - 07.2013
- Coordinating out-patient care for Oncology physicians
- Scheduling for Thoracic and Forgut surgery
- Appointments, triaging patient calls, reporting test results, registering patient’s demographics and insurance information, ordering and prepping charts, discharging after patients appointments, sorting mail, requesting referrals for specialty services, schedule maintenance, billing, insurance follow up, calendar maintenance, arranging physician consults, acting as liaison between drug representatives, doctors and nurses, ICD9 and CPT coding
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Collected patient co-pay and issued receipt to confirm payment.
- Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Used Epic to maintain electronic patient files, successfully maintaining over patient files.
- Maintained accurate patient records by diligently updating information in electronic health record system.
- Promoted culture of continuous improvement through active participation in staff meetings, trainings, and professional development opportunities.
- Streamlined communication between patients and medical staff, ensuring timely responses to inquiries and concerns.
- Verified patient's insurance eligibility and benefits coverage.
- Contributed to a positive clinic environment by consistently displaying compassion, empathy, and professionalism when interacting with patients.
- Established strong relationships with referring physicians'' offices by maintaining open lines of communication for seamless coordination of care across providers.
- Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
- Collected time of service payments and issued receipts.
- Increased patient understanding of treatment plans by providing clear explanations of medical procedures and instructions.
Clinic Services Representative
Virginia Mason Medical Center
09.1996 - 08.2001
- Scheduling medical appointments for28 Internal Medicine physicians, triaging patient calls, registering patient’s demographic and insurance information, medical reception, prepping patients prior to appointments and discharging patients, reporting test results, taking full vitals, prepping medical records for appointments, sorting doctors mail, requesting insurance referrals for specialty services and procedures, performing EKG’s
- Handled incoming phone calls efficiently, answering questions related to appointments, billing, insurance benefits, and general clinic information.
- Registered new patients into computer system and verified addresses, telephone numbers and insurance information.
- Demonstrated attention to detail in maintaining accurate patient records while adhering to HIPAA regulations for privacy protection.
- Expedited check-in process for patients by verifying personal demographics and confirming appointments upon arrival at the clinic.
Appointment Scheduler
Foundation Health
03.1995 - 09.1996
- Scheduled medical appointments for patients at 5 different military bases in Western Washington
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Criteria Specialist for Bremerton Dermatology clinic, triaged patient calls, registering patient’s demographics and insurance information
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as first point of contact and set appointments for prospective clients.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
Education
Some College (No Degree) -
Business Computer Training Institute
Seattle, WAHigh School - undefined
Franklin High School
01.1986
Skills
- Administrative: Patient reception, ordering and scheduling tests, chart assembly, data entry, verifying insurance, multi –line telephone systems, discharging and admitting patients, Standard office equipment, surgery scheduling
- Computer: eCW, Care Link, Availity, One Health Port, Advanced MD, Integrity, Nextech, Epic, NextGen, Microsoft outlook, Word Perfect, Excel, Windows, Internet, Email
- Expertise: Oral and written communication, Multi- tasking, Time management, independent and team player, ICD10 coding, CPT procedure coding, Medical terminology, Doctor and Patient schedule maintenance, EKG Machine, Obtaining patients vitals
- Personal: Punctual, flexible, excellent interpersonal skills, enjoys working with diverse populations
- Patient confidentiality
- Care coordination
- Customer service
Timeline
Care Navigator
Concerto Care
04.2023 - Current
Front Desk Coordinator
LabCorp
10.2022 - 04.2023
Patient Services Coordinator/Clinic Surgery Scheduler
Northwest Eye Surgeons
01.2017 - 01.2020
Patient services Coordinator/ Referral Coordinator
Minor and James Surgical Specialists
07.2013 - 03.2017
Patient Services Coordinator II
Swedish Medical Center
08.2001 - 07.2013
Clinic Services Representative
Virginia Mason Medical Center
09.1996 - 08.2001
Appointment Scheduler
Foundation Health
03.1995 - 09.1996
High School - undefined
Franklin High School
Some College (No Degree) -
Business Computer Training Institute
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