Iris Thomas
Casa Grande,AZ
Summary
Highly accomplished, proactive, and results-oriented Certified Nursing Assistant with 16 years of hands-on experience across a variety of healthcare settings. Over the past 5 years, have also served as a Care Navigator, specializing in diabetes care, including patient education and conducting diabetes screenings. Demonstrated ability to build strong, positive relationships with patients, families, and interdisciplinary teams. Bilingual in English and Spanish, with the ability to effectively meet diverse and cross-cultural needs. Dynamic, innovative, and self-motivated professional with a passion for continuous learning and overcoming challenges. Committed to delivering exceptional patient-centered care and high-quality customer service across all demographics.
Overview
18
18
years of professional experience
Work History
Care Navigator
Adobe Population Health
Cochise County
05.2021 - Current
- Maintain patient confidentiality, following HIPPA guidelines and regulations.
- travel to assigned members’ homes for screenings.
- Delivered in-home preventive care services, including diabetic retinal exams, A1C testing, vital sign monitoring, and Cologuard screenings, while educating patients on disease management and preventive health practices.
- Collect and submit data to and from EMR.
- Demonstrate a positive and professional attitude in providing customer service and quality care.
- Performs other duties as assigned.
- Collaborated with multidisciplinary teams to streamline case management processes and improve patient outcomes.
- Facilitated communication between patients, providers, and community resources to ensure continuity of care.
- Reduced hospital readmissions for patients through proactive follow-up and continuous communication.
- Advocated for patients'' best interests when working with insurance companies or other external entities involved in their care process.
- Educated member on gaps in care and assisted with scheduling provider appointments.
- Assisted healthcare providers in patient examinations and procedures, ensuring a smooth workflow.
- Managed patient scheduling, optimizing appointment availability and minimizing wait times.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic at health fairs.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Enhanced patient care by efficiently performing clinical tasks such as drawing blood, administering injections, and recording vital signs at health fairs.
Certified Nursing Assistant
Kindred Healthcare; Hacienda Rehab; Haven
Sierra Vista, AZ
07.2011 - 06.2020
- Assisted patients with daily living activities to enhance comfort and well-being.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained cleanliness and organization of patient areas to ensure a safe environment.
- Documented patient progress and care activities in electronic health records for accurate reporting.
Certified Nursing Assistant
Canyon Vista Medical Center
Sierra Vista, AZ
10.2015 - 01.2018
Caregiver
Beehive Assisted Living Facility
Sierra Vista, AZ
08.2012 - 08.2013
- Following the care plan as directed by supervising nurse and monitoring changes in resident’s health.
- Assisting with bathing and grooming, toileting, nail care and mouth care.
- Light housekeeping and cooking when is need.
- Take vitals.
Caregiver
The Ranch Assisted Living
Herford, AZ
01.2013 - 07.2013
- Following the care plan as directed by supervising nurse and monitoring change in resident’s health.
- Assisting with bathing and grooming, toileting, nail care and mouth care.
- Housekeeping and cooking.
- Presents medication to residents and observe ingestion or other application or notifies designated personnel of unexpected reaction.
- Take vitals and document every medication take or refuse by the resident.
Certified Nursing Assistant
Life Care Center of Sierra Vista
Sierra Vista, AZ
10.2008 - 06.2011
- Performed various direct patient care under the supervision of a Registered Nurse
- Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs
- Applied clean dressings, slings, stockings, or support bandages, under direction of nurse or physician
- Assisted nurses or physicians in the operation of medical equipment or provision of patient care
- Changed bed linens or made beds to ensure cleanliness and patient comfort
- Cleaned and sanitized patient rooms, bathrooms, examination rooms, or other patient areas
- Collected non-invasive bodily fluid specimens, such as urine, feces, or sputum
- Communicated with patients to ascertain feelings or need for assistance or social and emotional support
- Documented or otherwise reported observations of patient behavior, complaints, or physical symptoms to nurses
- Assisted patients with basic needs such as eating, drinking, bathing, and using the bathroom
Education
Nursing Assistant - undefined
Horizon Healthcare Institute
Sierra Vista, AZSkills
Team oriented
Trained, mentored, and supervised subordinates
Excellent oral and written skills
Familiar with state privacy regulations and HIPAA compliant
Organizational Development
Bi-Lingual (English & Spanish)
General Business Experience
Long term, Alzheimer’s, and Rehabilitation care
Exceptional customer relations
Proficient with paper and electronic charting
Creative problem solver
Customer Service
Adaptability
Continuous improvement
Time management abilities
Patient intake
Safety monitoring
Crisis intervention
Gathering information from patients
Professionalism
Appointment scheduling
Goal setting
Scheduling appointments
Patient documentation
Resolving problems
Communicating to patients and families
Patient education
Verbal and written communication
Multitasking Abilities
Calm and effective under pressure
Punctual and hardworking
Attention to detail
Time management
Customer service
Teamwork and collaboration
Healthcare systems
Timeline
Care Navigator
Adobe Population Health
05.2021 - Current
Certified Nursing Assistant
Canyon Vista Medical Center
10.2015 - 01.2018
Caregiver
The Ranch Assisted Living
01.2013 - 07.2013
Caregiver
Beehive Assisted Living Facility
08.2012 - 08.2013
Certified Nursing Assistant
Kindred Healthcare; Hacienda Rehab; Haven
07.2011 - 06.2020
Certified Nursing Assistant
Life Care Center of Sierra Vista
10.2008 - 06.2011
Nursing Assistant - undefined
Horizon Healthcare Institute