Open To Work
Chloe Miller Wilhelm
Tuscaloosa,AL
Summary
Account Representative with experience managing 136 customer accounts and coordinating 10 + daily truckload and railcar shipments. Skilled in high-volume email communication, logistics coordination, and problem resolution. Known for maintaining strong customer relationships while ensuring accurate scheduling, delivery, and billing support. Seeking remote opportunities in client support, account management, or operations.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Account Representative
Dixie Pulp & Paper
Tuscaloosa, AL
07.2025 - Current
- Managed 136 customer accounts as primary contact for logistics and issue resolution, ensuring customer satisfaction
- Provided customer service and resolved shipment changes and delays, addressing account needs effectively
- Maintain consistent email communication with multiple stakeholders to ensure accurate scheduling and on-time delivery
- Coordinated and scheduled 10+ truckload and railcar shipments daily among carriers, brokers, shippers, and receivers to maintain on-time delivery
- Assisted accounting department by providing documentation and clarification on financial matters.
Inside Sales Representative
Acme Brick Tile & Stone
Tuscaloosa, AL
10.2023 - 07.2025
- Maintained and grew client relationships with corporate and residential customers, guiding them through design consultations, product selection, and billing support.
- Cultivated customer relationships, delivering ongoing support to enhance satisfaction and retention
- Resolved order issues, ensuring clear communication between customers and internal teams to streamline processes
- Coordinated order logistics, scheduling timely deliveries to ensure accurate fulfillment and customer satisfaction
Public Policy Intern
Child Welfare League of America
Washington, D.C.
08.2022 - 11.2022
- Led legislative analysis and coordinated team briefings to advance national child welfare initiatives.
- Researched child welfare policies and regulations to support advocacy efforts.
- Assisted in drafting policy briefs and reports for internal and external stakeholders.
- Collaborated with team members on strategic initiatives to improve child welfare services.
- Coordinated remote communication and task management using Zoom, Teams, and project management tools to facilitate team collaboration.
Education
Bachelor of Social Work -
University of Alabama
Tuscaloosa, AL 08.2019 - 05.2023
Skills
- Remote Client Communication
- High-Volume Email Communication
- Logistics Coordination
- Invoice Research & Problem Resolution
- Multichannel Communication (Email, Phone, Chat)
- Sales Support & Order Tracking
- Customer Relationship Management (CRM)
- Project Coordination
- Microsoft Office & Google Workspace
- Problem Solving & Conflict Resolution
Open To Remote
True
Work Preference
Job Search Status
Open to workWork Type
Part TimeFull TimeLocation Preference
RemoteSalary Range
$45000/yr - $200000/yrTimeline
Account Representative
Dixie Pulp & Paper
07.2025 - Current
Inside Sales Representative
Acme Brick Tile & Stone
10.2023 - 07.2025
Public Policy Intern
Child Welfare League of America
08.2022 - 11.2022
Bachelor of Social Work -
University of Alabama
08.2019 - 05.2023