Chloe Mortensen
Phoenix,AZ
Summary
Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience. Attentive retail professional brings 2 years of experience in managing highly effective teams and creating atmosphere of teamwork and 4 years of customer service.
Overview
1
1
year of professional experience
Work History
Key Holder
JOANN Fabrics And Crafts
Phoenix, AZ
10.2021 - Current
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Completed store opening and closing procedures.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Opened inventory boxes and restocked shelves.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed over 30 customer calls per day/increased sales by 10%.
Key Holder
Jamba Juice
Phoenix, AZ
02.2021 - 08.2021
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Completed store opening and closing procedures.
- Trained and mentored new employees.
- Received and counted money.
- Rotated stock according to dates and protocols.
- Managed over 20 customer calls per day/increased sales by 10%
Education
High School Diploma -
Maryvale High School
Phoenix, AZ05.2021
Skills
- Flexible Work Schedule
- Microsoft Office
- Decision Making
- Staff Coaching and Training
- Sales Leadership
- Customer Service Management
- Cash Handling and Reconciliation
- Team Building and Motivation
- Critical Thinking
- Creativity and Originality
- Problem Anticipation and Resolution
- Store Reset and Recovery
Timeline
Key Holder
JOANN Fabrics And Crafts
10.2021 - Current
Key Holder
Jamba Juice
02.2021 - 08.2021
High School Diploma -
Maryvale High School