Chloe Nederveld

I work at a Biggby on my college's campus where I interact with lots of customers, make food, make drinks, and deal with payments and transactions.

• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Maintained regular and consistent attendance and punctuality.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Assisted in inventory management to maintain adequate stock levels and reduce wastage.
• Cleaned counters, machines, utensils, and seating areas daily.
• Learned special recipe items and seasonal offerings to best meet customer needs.
• Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
• Maintained a clean and organized workspace for optimal productivity and safety.
• Sanitized equipment and wiped down counters and tables to prevent spread of germs.
• Used POS system to accurately enter orders and process payments.
• Prepared specialty drinks such as cappuccinos, lattes and mochas.

• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Answered customer questions about sizing, accessories, and merchandise care.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Prepared merchandise for sales floor by pricing or tagging.
• Rotated stock and restocked shelves to maintain product availability and store appearance.

• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Maintained regular and consistent attendance and punctuality.
• Assisted in inventory management to maintain adequate stock levels and reduce wastage.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
• Cleaned counters, machines, utensils, and seating areas daily.
• Learned special recipe items and seasonal offerings to best meet customer needs.

I worked as a part time custodian for my High School where I cleaned class rooms every day after school, and in the summer deep cleaned the whole building for the next school year. I started at age 15 and worked here for two years.

• Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
• Assisted in inventory management to ensure adequate supplies were always available for custodial needs.
• Emptied trash cans and recycling bins to keep building clean and free of germs.
• Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
• Emptied waste paper and other trash from premises and moved to appropriate receptacles.
• Vacuumed and shampooed carpets, upholstery and other fabrics.