Marlyn Dejesus Ortiz
Barista
Maywood,CA
Business opportunities are like buses, there’s always another one coming.
Richard Branson
Summary
Accomplished Barista adept at producing quality drinks while managing high-volume store with composure and efficiency. Extensive coffee and tea knowledge. Superior customer service skills and commitment to upholding highest standards of product quality and operational efficiency. Determined to bring my very best and learn absolutely anything and everything I have to to give the best possible service.
Overview
2
2
years of post-secondary education
5
5
years of professional experience
Work History
Barista
Starbucks
Commerce, California
04.2018 - Current
- Recommended products based on solid understanding of individual customer needs and preferences.
- Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
- Memorized ingredients and recipes for a variety of specialty drinks.
- Cultivated ability to recall customers' names and preferences
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every 30 minutes
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Parking Lot Attendant
Universal Studios Hollywood
Hollywood, CA
09.2017 - 04.2018
- Moved cars around lot to increase space efficiency.
- Issued and collected number tags and provided parking instructions to customers to maintain efficient vehicle flow.
- Reported unlawful parking jobs.
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
- Lifted, positioned and removed barricades to open or close parking lot areas.
- Observed and monitored parking lot or garage to preserve safety of customers and vehicles.
- Used hand signals or flashlights to direct motorists to parking areas or parking spaces.
- Determined customer needs by asking relevant questions and listening actively to responses.
- Removed safety hazards, soiled items and trash from customer areas.
- Kept facilities clean, neat and organized at all times to give areas professional and fresh appeal.
Cashier
Mcdonalds
Los Angeles, CA
05.2017 - 08.2017
- Used cash registers and POS systems to request and record customer orders and compute bills.
- Educated customers on promotions to enhance sales.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Night Janitor
24 Hr Fitness
Glendale, CA
07.2015 - 01.2017
- Stripped and refinished hard surface floors to maintain quality condition and appearance.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
- Maintained floor cleaning and waxing equipment.
- Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.
- Kept janitorial closets clean and organized.
- Collected, sorted and transported recyclable materials.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
Education
Associate of Arts - Business
08.2019 - Current
Skills
Food preparation and safety
Beverage preparation
Exceptional customer service
Menu memorization
Point of sale knowledge
New hire training
Cash Handling
Opening duties
Friendly and outgoing
Performance improvement
Sales expertise
Adaptive and creative
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Hobbies
- Going to the mountains or desserts to shoot air pistols
- Being in the outdoors (mountains/beach)
- Spending time putting puzzles together
Timeline
East Los Angeles College - Associate of Arts, Business
08.2019 - Current
Barista - Starbucks
04.2018 - Current
Parking Lot Attendant - Universal Studios Hollywood
09.2017 - 04.2018
Cashier - Mcdonalds
05.2017 - 08.2017
Night Janitor - 24 Hr Fitness
07.2015 - 01.2017