Chloe Olson
Fairview Midway Campus
Princeton,MN
8
years of professional experience
Dedicated Lab Solution Specialist with proven expertise in customer relationship management, problem-solving, and technical support. Skilled in analyzing client needs and delivering tailored solutions to enhance service delivery and user satisfaction.
Work History
Lab Solution Specialist
1 Year 6 Months- Analyzed client needs to develop tailored solutions and improve service delivery.
- Provided technical support for software applications, enhancing user experience and satisfaction.
- Conducted regular assessments of existing solutions, identifying areas for improvement and optimization.
- Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
- Answered customer questions about billing, account issues and upgrade possibilities.
- Collaborated with cross-functional teams to troubleshoot issues and provide effective resolutions for clients.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Answer phone calls regarding lab collections from our clients (hospitals, nursing homes, etc.)
- Pre-order lab work for mobile phlebotomy in a timely manner
- Work with Southdale dermatology to make appointments for their patientsworking along side mobile phlebotomy with rejects, reschedules, or redrawsmanaging phone calls to different areas to request certain forms or patient identification
- Helping the main labs with issues or mistakes clients have made on sending samples
- Helping clients get their samples picked up and dropped off in a timely manner
- Helping Clients with STAT draws, add-ons, cancellations of collections as sending a phlebotomist for a draw if cleared
- Communicates well with the team and clients
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Handled escalated issues professionally, ensuring timely resolutions for complex cases.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Phlebotomist
10 Months- Performed venipuncture and capillary draws with precision to collect blood samples for testing.
- Ensured compliance with safety protocols and infection control procedures during sample collection.
- Maintained accurate records of blood draws, adhering to strict documentation standards for laboratory submissions.
- Collaborated with healthcare staff to optimize patient flow and enhance overall service efficiency.
- Provided patient education on procedures, alleviating anxiety and ensuring comfort during blood collection.
- Trained new phlebotomists on best practices and techniques to improve workflow and accuracy in sample collection.
- Identified opportunities for process improvements, contributing to enhanced quality of care in laboratory services.
- Monitored inventory levels of supplies, coordinating timely restocking to support operational readiness in the lab.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Enhanced patient experience by performing blood draws quickly and efficiently.
- Enhanced team collaboration by participating in regular meetings to discuss improvements in phlebotomy practices.
- Monitored patients for adverse reactions post-venipuncture, ready to provide immediate care if needed.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Verified patients' identification for proper sample collection.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
Drive Up Deliverer
10 Months- Skilled at working independently and collaboratively in a team environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Phlebotomist
4 Months- Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
- Prioritized daily tasks by assessing collection urgency.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
Home Health Aid/ Med Passer
5 Months- Demonstrated self-motivation by taking initiative on projects and tasks.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Engaged in ongoing learning by attending workshops and seeking new knowledge.
- Assisted patients with daily living activities, enhancing comfort and overall well-being.
- Administered prescribed medications, ensuring adherence to medication schedules for optimal health outcomes.
- Monitored vital signs and reported changes to healthcare professionals, facilitating timely interventions.
- Trained new aides on best practices for patient care and safety protocols, improving service delivery quality.
- Documented patient progress and care provided in medical records, maintaining accuracy and confidentiality.
- Coordinated with family members regarding patient care updates, fostering effective communication and support systems.
- Implemented infection control measures, ensuring compliance with health regulations and safeguarding patient health.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Followed nutritional plans to prepare optimal meals.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Prevented pressure ulcers through frequent repositioning and regular skin assessments, maintaining patient comfort while reducing complications.
- Monitored changes in clients' conditions to report concerns to supervisor.
Phlebotomist
3 Years 2 Months- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
- Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
- Performed venipuncture and other clinical procedures in a sterile environment.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
- Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
- Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
- Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
- Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
- Adapted to diverse patient needs by employing a a variety of blood collection techniques.
- Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
- Participated in continuous education programs to stay updated on the the latest phlebotomy techniques and safety standards.
- Assisted in the the the development of phlebotomy training manual, standardizing procedures and improving training efficiency.
- Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating the overall quality of care.
- Collected blood samples following strict safety protocols and established procedures.
- Managed patient scheduling and logistics to optimize mobile service efficiency.
- Educated patients on blood draw procedures, ensuring comfort and cooperation.
- Maintained accurate records of patient interactions and sample collections.
- Collaborated with healthcare teams to streamline communication regarding patient needs.
- Trained new staff on best practices for phlebotomy techniques and equipment use.
- Oversaw compliance with regulatory standards in mobile phlebotomy operations.
- Reduced wait times for patients by effectively managing daily schedules and appointments for mobile phlebotomy services.
- Maintained a high level of accuracy in performing venipunctures for diverse patient populations, including infants, elderly patients, and those with challenging veins.
- Enhanced patient trust with compassionate care, professional demeanor, and confidentiality in handling sensitive information.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Improved efficiency with accurate and timely completion of blood draws and specimen labeling.
- Fostered positive relationships with clients, generating repeat business through excellent customer service.
- Demonstrated adaptability by providing phlebotomy services in various settings such as homes, clinics, and assisted living facilities.
Education
High School Diploma
Skills
Data analysis
Product troubleshooting
Innovative problem-solving
Laboratory protocols
Compliance standards
Custom design
Technical reporting
Time management
Application support
Problem-solving
Operational procedures
Problem Solving
Team collaboration
Teamwork and collaboration
Excellent communication
Task prioritization
Safety regulations
Opening and closing procedures
Timeline
Lab Solution Specialist
Fairview Midway Campus
02.2025 - CurrentRead More
Phlebotomist
Fairview Health Services
04.2024 - 02.2025Read More
Phlebotomist
Fairview Range Medical Center
12.2022 - 04.2023Read More
Drive Up Deliverer
Target
09.2022 - 07.2023Read More
Home Health Aid/ Med Passer
New Perspective Assisted Living
07.2022 - 12.2022Read More
Phlebotomist
St. Lukes Hospital
07.2018 - 09.2021Read More
Cloquet High School
High School Diploma
Read More