Chloe Poulos

• Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
• Handled high demand guests and clients to assist lower-level employees and maintain excellent guest service.
• Handled scheduling for all departments, taking into account hotel occupancy and employee strength.
• Managed 30 team members across 4 departments, maximizing guest satisfaction and department cooperation.
• Boosted hotel quality and service scores, assuring Brand Standard was being met in each department by motivating and supporting employees
• Trained new employees on proper protocols and guest service standards.

● Handled customer complaints, resolved issues and adjusted policies to meet changing needs.

● Maintained compliance with company policies, objectives and customer satisfaction goals.

● Interviewed, hired and trained new employees.

● Managed and monitored the sales floor to ensure all customers were being assisted properly and efficiently.

● Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.

● Gained knowledge and experience regarding animal care, husbandry, and veterinary practices.

Consistently met quarterly sales goals.