Hannah Anderson
Chippewa Falls,MN
Summary
Experienced Program Manager & Firefighter/EMT
Relocating to the Chippewa Falls area and looking for new career opportunities. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Program Manager
Lutheran Social Services of MN
Dulut, MN
04.2019 - Current
- Planned and led team meetings to review ongoing and new priorities.
- Collaborated with teams across departments to develop effective strategies for executing programs.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Assigned work and monitored performance.
- Drafted reports for senior management highlighting key milestones achieved weekly.
- Communicated regularly with external partners to ensure alignment of strategies and goals.
- Maintained daily employee and program calendars.
- Analyzed demand and recommended updates to calendar schedule.
- Communicated schedule changes effectively throughout the organization regularly and timely.
- Scheduled and confirmed appointments.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Monitored staff performance and addressed issues in a timely manner.
- Provided leadership during times of change or crisis situations.
- Recruited and trained new employees to meet job requirements.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Maintained positive working relationship with fellow staff and management.
Firefighter/EMT
Hermantown Fire Department
Hermantown, MN
07.2022 - Current
- Collaborated with other emergency personnel when responding to accident scenes or acute illness calls requiring emergency medical care.
- Coordinated with other first responders during multi-agency responses.
- Checked smoke alarms and carbon monoxide detectors in residences and businesses.
- Administered emergency treatment and medical care to people injured in accidents and fires.
- Managed multiple tasks simultaneously while maintaining composure under pressure.
- Provided emergency care at the scene of an accident or other medical incident.
- Interviewed patients to obtain medical history and details on current issues.
- Communicated effectively with crew members while performing tasks under stressful conditions.
- Assisted in responding to emergency calls, assessing situations, and providing necessary medical aid.
- Responded promptly to medical emergencies such as heart attacks or stroke victims.
Education
Bachelor of Science - Human Services - Child And Family Welfare
Purdue University
Westville, IN05-2014
1 Year Certificate - Child Psychology
Penn Foster Career School
Scranton, PA05-2020
Skills
Calendar Management
Report Writing
Support Services
Documentation and Recordkeeping
Staff Management
Employee Motivation
Staff Discipline
Goal-Oriented
Training and Mentoring
Medical Response
Emergency Response
Emergency Medical Treatment
Staff Scheduling
New Hire Onboarding
Decision-Making Capabilities
File Management
Organization
Certification
- Emergency Medical Technician - licensed in Minnesota currently
- Firefighter I, II, and Hazmat Certified - licensed in Minnesota currently
Timeline
Firefighter/EMT
Hermantown Fire Department
07.2022 - Current
Program Manager
Lutheran Social Services of MN
04.2019 - Current
Bachelor of Science - Human Services - Child And Family Welfare
Purdue University
1 Year Certificate - Child Psychology
Penn Foster Career School
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