Chloe Ridore

-Consistently executes appropriate behaviors to pace a 100% in LEI
-Conducts needs-based conversations and offers financial solutions to meet our Customers' needs
-Responsible for making sound decisions and timely problem resolution, has prevented over $100,000 in bank losses
-Resolves problems independently, escalating more difficult issues to management
-Focuses on servicing the customer, on both the teller line and platform, with the added responsibility of simple product sales

-Stepped up while head teller was absent for over ten months to aid the Store Sup in training and mentoring Tellers to make sure store was operating soundly
-Drives referrals to store colleagues and partners to support the broader more complex financial needs of customers

Q1 Recognized for Step - Up Award

-Trained and acted as a mentor to new Tellers
-Assisted Head Teller and Store Supervisor with daily duties as directed by management
-Generally resolved problems independently, escalating more difficult issues to management

-Responsible for making sound decisions and timely problem resolution

-Made quality referrals to appropriate partners
-Responsible for meeting individual performance metrics
Q4 Recognized for Step - Up Award

-Processed Teller transactions for Customers including: servicing Customer accounts, accepting loan payments, accepting safe deposit box payments, processing sales of gift cards, cashing checks, verifying currency, balancing cash drawer, and night deposits
-Conducted needs-based conversations and offered financial solutions to meet Customers' needs
-Resolved problems independently, escalated more difficult issues to management

-Serviced both lobby and drive-thru Customers