Donnetta Alford
Chandler,AZ
Summary
Self-motivated Finance Coordinator with successful 30-year track record of working in consumer finance. Committed to collaborating with internal and external resources and conducting consumer credit reports and educating customers. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and devoted to giving every customer a positive and memorable experience.
Overview
25
25
years of professional experience
Work History
Debt Specialist
TD Auto Finance LLC.
Portland, ME
10.2023 - Current
- Develope strategies to collect on past due accounts while maintaining customer relationships.
- Educate debtors on the consequences of non-payment and potential resolutions.
- Collect payments and post amounts to customer accounts.
- Update collection databases and systems with payment arrangements and notes.
- Achieve monthly collection targets through effective negotiation techniques.
- Collaborated with team members to meet or exceed collection goals.
Finance Coordinator
Hayward/Paramount Ind.
Phoenix, AZ
01.2000 - 12.2023
- Coordinated loan requests with customers/lenders, processed tracked loan applications,
obtained required documents for funding, conducted verification with external entities, prepared daily/weekly status updates on accounts, researched and prepared reports required by management or lenders/builders, prepared month end reports. Monitored accounts payable and receiving transactions, ensured queues worked daily, provided exceptional internal/ external customer service, maintained strong dealer lender relations. Effectively managed the finance department in manager's
absence.
Finance Assistant
Priv-Energy (Part-time)
Tempe, AZ
12.2015 - 02.2018
- Main point of contact for in-home sales reps consumers for solar financing, analyzed credit determine lender, obtained required documents, prepared closing documents, (sent via Docu-Sign to customer) Conducted loan closing with customer via phone while providing excellent customer service care.
Education
GED -
Glendale Community College
Some College (No Degree) - Business Administration And Management
Acedemy of Business
Skills
- Coaching and Mentoring
- Decision-Making
- Relationship Building
- Credit and Collections
- Customer Service
- Account Management
- Data Entry
- Business Development
- Payment Processing
- Financial Documentation
- Automated Account Review
- Problem-Solving
Timeline
Debt Specialist
TD Auto Finance LLC.
10.2023 - Current
Finance Assistant
Priv-Energy (Part-time)
12.2015 - 02.2018
Finance Coordinator
Hayward/Paramount Ind.
01.2000 - 12.2023
GED -
Glendale Community College
Some College (No Degree) - Business Administration And Management
Acedemy of Business
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