Chloe Rizzo
Gilbert,AZ
Summary
- Versatile and results-driven professional with progressive experience across multiple roles within the same organization, demonstrating adaptability, leadership, and a strong track record of taking on increasing responsibilities.
Overview
10
10
years of professional experience
Work History
Referral Coordinator
Surgical Professionals. Inc
Mesa, Arizona
09.2016 - Current
- Coordinated patient referrals, achieving timely surgical appointments and enhancing patient care.
- Ensured timely management of patient referrals through effective telephone communication.
- Prioritized referrals according to urgency and met appropriate referral deadlines.
- Reviewed data obtained from referring physicians for completeness and accuracy.
- Verified documents and records to identify and resolve discrepancies, ensuring accurate patient information.
- Performed data entry related to referrals into electronic health record systems.
- Ensured compliance with HIPAA regulations when handling patient information.
- Coordinated with healthcare providers to verify patient insurance coverage and obtain necessary pre-authorizations for treatments.
- Answered questions and resolved concerns raised by both patients and specialists.
- Maintained accurate records of all referrals, including contact information and follow-up activities.
Medical Records Specialist for Billing Department
Surgical Professionals, Inc
Mesa, AZ
09.2016 - Current
- Reviewed and verified documentation for completeness and accuracy, enhancing compliance and patient safety.
- Maintained accurate patient records in compliance with regulatory standards.
- Reviewed medical records to ensure accuracy and completeness.
- Updated electronic health records using industry-standard software tools.
- Entered patient insurance, demographic and health information into software and confirmed records.
- Assisted healthcare providers with retrieving patient information and documenting it.
- Adhered to HIPAA guidelines when handling protected health information.
- Resolved issues relating to incomplete documentation or coding errors.
- Pulled patient records and transferred information to appropriate parties.
- Coordinated with healthcare providers to clarify unclear or incomplete information in records.
- Monitored progress notes entered into the system by physicians or other healthcare providers.
- Scanned documents into an electronic health record system according to established procedures.
Front Office Receptionist
Surgical Professionals, Inc
Mesa, AZ
09.2016 - Current
- Greeted patients warmly upon arrival at surgical practice.
- Answered phone calls and addressed patient inquiries professionally.
- Managed appointment scheduling for multiple physicians and specialists.
- Processed insurance information and verified patient coverage accurately.
- Maintained patient records and ensured confidentiality compliance.
- Processed payments and issued receipts, ensuring accuracy in billing and change.
- Trained new reception staff on office procedures, fostering a smooth onboarding experience.
- Managed office inventory by restocking supplies and submitting purchase orders to maintain operational efficiency.
- Assisted team members with various tasks to enhance productivity.
- Maintained confidentiality of customer information at all times.
Inventory Specialist
Surgical Professionals, Inc
Mesa, AZ
09.2016 - Current
- Managed inventory levels to ensure product availability for surgical procedures.
- Coordinated inventory management, ensuring timely stocking and ordering of supplies to meet surgical needs.
- Tracked inventory levels to maintain sufficient product supply to ensure availability of products.
- Coordinated with suppliers to maintain timely delivery of medical supplies.
- Participated in physical inventory counts to keep information accurate and current.
- Monitored stocking areas to adjust volumes and storage requirements driven by production activity.
- Implemented cost-saving strategies to reduce overhead expenses.
Back Office Assistant
Surgical Professionals, Inc
Mesa, AZ
09.2016 - Current
- Oversaw patient records, ensuring accurate data entry in electronic systems to maintain integrity of patient information.
- Managed back office workflow processes including document preparation, scanning and archiving activities.
- Assisted with the daily operations of the back office by organizing, filing and distributing documents.
- Trained new staff on office procedures and software tools effectively.
- Provided administrative support to various departments in the organization.
- Answered incoming calls from customers and responded to inquiries in a professional manner.
- Identified internal problems and recommended solutions to upper management.
Surgery Scheduler
Surgical Professionals, Inc
Mesa, AZ
09.2016 - Current
- Coordinated scheduling of surgeries with surgeons and medical staff to ensure seamless patient care.
- Facilitated communication among patients, staff, and physicians to ensure accurate and timely surgery scheduling.
- Maintained and organized appointment calendars, enhancing overall scheduling efficiency.
- Communicated effectively with patients regarding pre-operative instructions.
- Updated patients on any changes to surgery dates or times promptly.
- Scheduled follow-up appointments as designated by the physician.
- Assisted in resolving scheduling conflicts and patient inquiries promptly.
- Worked with operating facilities to schedule procedures on behalf of surgeons.
- Managed patient records using electronic health record systems.
- Performed data entry into various computer systems related to surgery scheduling.
- Ensured that all required documents were obtained prior to scheduled procedures.
- Assisted with pre-operative preparation such as obtaining insurance authorizations, lab work, radiology tests.
- Collaborated with insurance providers to verify patient coverage details.
- Trained new staff on scheduling protocols and software usage.
- Adhering to HIPAA guidelines when handling confidential information.
- Provided patient education and answered questions regarding the surgery process.
- Maintained a high level of customer service by responding promptly to inquiries from patients and families about their care plans and procedures.
- Distributed treatment and procedural information to patients.
- Scheduled and confirmed patient appointments and consultations.
- Facilitated transmission of medical records to ensure timely access for patient care, as well as other correspondence by mail, email, or fax.
- Arranged hospital admissions for patients.
Education
Harvest Christian Academy
Barrigada , GUSkills
- Electronic health record management
- Surgery scheduling
- HIPAA compliance
- Document preparation
- Data entry
- Document tracking
- Scheduling coordination
- Appointment coordination
- Billing and coding
- Inventory management
- Inventory control
- Inventory purchasing
- Supply management
- Administrative support
- Time management
- Attention to detail
- Problem solving
- Employee training
- Communication skills
- Patient communication
- Patient relations
- Customer support
- Professional and friendly
- Confidentiality and data protection
- Prioritization
- Scheduling expertise
- MS office
- Positive attitude
- Patient communication
Timeline
Referral Coordinator
Surgical Professionals. Inc
09.2016 - Current
Medical Records Specialist for Billing Department
Surgical Professionals, Inc
09.2016 - Current
Front Office Receptionist
Surgical Professionals, Inc
09.2016 - Current
Inventory Specialist
Surgical Professionals, Inc
09.2016 - Current
Back Office Assistant
Surgical Professionals, Inc
09.2016 - Current
Surgery Scheduler
Surgical Professionals, Inc
09.2016 - Current
Harvest Christian Academy