Chloe Ruiz
San Luis,AZ
Summary
Motivated individual seeking opportunities to expand my expertise and acquire experience in quality assurance and program development. Engaging and patient professional committed to promoting safe learning environment for all. Detail-oriented and compassionate with extensive knowledge in various subjects.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Education Facilitator
Campesinos Sin Fronteras
San Luis, AZ
04.2022 - Current
- Created and led workshops on various topics including leadership skills, time management, and effective communication.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Created and oversaw training courses focused on team and community education.
- Facilitated group sessions on topics such as stress management and chronic disease self-management.
- Implemented feedback mechanisms to continually improve the mentoring program based on mentee and stakeholder input.
- Assisted students in developing individual learning plans based on their needs, interests and abilities.
- Scheduled and confirmed appointments for clients and staff.
- Received incoming calls and coordinated with staff to fulfill customer requests.
Customer Service Representative Team Lead
Convey Health Solutions
Yuma, AZ
06.2020 - 10.2021
- Implemented coaching techniques to help employees reach their full potential.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Interpreted and explained work procedures and policies to brief staff.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Analyzed customer feedback surveys to identify areas for improvement within the team.
- Trained newly hired Customer Service Representatives on company policies, procedures and protocols.
- Routed calls from multiple sites to correct personnel and assisted with complex cases.
Restaurant General Manager
Jade Garden Restaurant
Yuma, AZ
11.2018 - 03.2020
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Established restaurant business plan by surveying restaurant demands, identifying and evaluating competitors and preparing financial and sales projections.
- Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Promoted safe working conditions by monitoring safety procedures and equipment.
Education
Associate of Arts - Business Administration
Arizona Western College
Yuma, AZ05.2026
High School Diploma -
San Luis High School
San Luis, AZ05.2020
Skills
- Peer assessment
- Workshop coordination
- Leadership mentoring
- Effective leadership
- Youth relationship building
- Constructive feedback
- Teamwork and collaboration
- Team building exercises
- Trust-building strategies
- Classroom management
- Skill development
- Shift scheduling
- Team leadership
- Task delegation
- Staff training and development
Certification
CPR & First Aid certification
Community Health Worker Arizona Western College Certification
Teen Outreach Program Certified
Love Notes 4.0 Certified
Timeline
Lead Education Facilitator
Campesinos Sin Fronteras
04.2022 - Current
Customer Service Representative Team Lead
Convey Health Solutions
06.2020 - 10.2021
Restaurant General Manager
Jade Garden Restaurant
11.2018 - 03.2020
Associate of Arts - Business Administration
Arizona Western College
High School Diploma -
San Luis High School
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