Chloe Santander
Fort Collins,CO
Summary
Proven track record in hospitality, exemplified at Red Robin with efficient multitasking and guest engagement skills. Encouraged team performance and customer satisfaction through leadership and strong work ethic at Jimmy Johns Gourmet Subs. Intentionally always working to master cleanliness and order accuracy, in order to positively contribute to seamless operations and repeat business.
Overview
7
7
years of professional experience
Work History
Server, Bartender
Red Robin
12.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with attention to guest wants and needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new team members, providing guidance on restaurant standards and best practices.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Developed strong rapport with coworkers, ensuring support and reassurance.
Team Member
MAD Greens
05.2021 - 05.2022
- Kept work areas clean and organized, with focus on doing so during busy periods as well.
- Learned all required tasks quickly and aided in food preparation for each day.
- Worked scheduled shifts and created availability to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperation with coworkers and managers.
PIC (Person in Charge)
Jimmy Johns Gourmet Subs
08.2017 - 09.2020
- Handled guest complaints and worked to resolve issues to guest satisfaction.
- Applied strong leadership and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays.
- Improved overall team performance by providing guidance and constructive support.
- Monitored daily cash discrepancies and inventory shrinkage.
Education
Bachelor of Social Work -
Colorado State University
Fort Collins, CO05.2023
Skills
- Strong Work Ethic
- Cleanliness
- Order Accuracy
- Guest Engagement/Rapport
- Teamwork
Timeline
Server, Bartender
Red Robin
12.2021 - Current
Team Member
MAD Greens
05.2021 - 05.2022
PIC (Person in Charge)
Jimmy Johns Gourmet Subs
08.2017 - 09.2020
Bachelor of Social Work -
Colorado State University
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