Chloe Silhan
Lubbock,TX
Summary
Drawing from my diverse background in customer service through food service and retail sales, I bring a proven ability to thrive in fast-paced, team-oriented environments. My experience has sharpened my skills in problem-solving, interpersonal communication, and adapting quickly to new challenges. I take pride in my ability to learn new systems and procedures efficiently, while maintaining a strong focus on quality and attention to detail. Whether collaborating with team members or working independently, I consistently demonstrate reliability and a genuine enthusiasm for growth. I'm eager to apply my strong work ethic and customer-focused mindset to contribute positively to a new organization.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Seasonal Sales Associate
BoxLunch
Lubbock, TX
11.2024 - 01.2025
- Provided exceptional customer service to ensure a positive shopping experience for customers during peak holiday seasons
- Assisted customers in finding the perfect gifts by providing product knowledge and recommendations based on their needs and preferences
- Maintained a clean and organized sales floor, ensuring merchandise was properly displayed and stocked at all times
- Processed cash, credit card, and mobile payments accurately using point-of-sale (POS) systems
- Contributed to achieving daily sales targets by actively monitoring store performance metrics and adjusting selling strategies accordingly
Server
Logan's Roadhouse
Lubbock, Texas
09.2024 - 10.2024
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Maintained records of transactions made during shift as required by law or company policy.
- Delivered food orders promptly and courteously.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Greeted guests and provided menus.
- Greeted customers, answered questions and recommended specials to increase profits.
Cashier/Shift Leader
Wingstop
Lubbock, TX
12.2022 - 08.2023
- Greeted customers promptly and courteously upon arrival and placing their order
- Monitored flow and activity of resultant when managing shift
- Answered and settled issues with customers
- Cleaned and stocked
- Accepted cash and credit card payments, issued receipts and provided change.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Counted and balanced cashier drawers.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Followed company security procedures for handling large sums of money.
Education
Certification in Phlebotomy -
South Plains College
Levelland, TX10.2024
High school diploma -
Lubbock-Cooper High School
Lubbock, TX05.2024
Skills
- Cash Handling
- Restaurant experience
- Guest relations
- Time management
- Front desk
- Cashiering
- Food Preparation
- Basic math
- Janitorial experience
- Shift Management
- Customer service
- Cleaning Experience
- Dog handling
- Sales
- Food safety
- Communication skills
- POS
- Food handling
- Cooking
- Organizational skills
- Custodial experience
- Serving
- Cash register
- Food Service
- Upselling
- Patient confidentiality
- Venipuncture
- Blood culture collection
- HIPAA compliance
- Health and safety
- Proper labeling
- Infection control
- Personal protective equipment usage
- Blood collection techniques
- Quality control
- Sanitation and sterilization
- Laboratory procedures understanding
- Capillary puncture
- Skin puncture
- Order of draw
- Butterfly needle technique
- Sample storage
- Patient support
- Adaptable approach
- Blood collection
Certification
- Certified Phlebotomy Technician, 10/25/24, Present
- Food Handler Certification
- TABC Certification
Timeline
Seasonal Sales Associate
BoxLunch
11.2024 - 01.2025
Server
Logan's Roadhouse
09.2024 - 10.2024
Cashier/Shift Leader
Wingstop
12.2022 - 08.2023
Certification in Phlebotomy -
South Plains College
High school diploma -
Lubbock-Cooper High School
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