Chloe Stein
Greeley,CO
Summary
Reliable customer service expert,dedicated to working efficiently and effectively in fast-paced environments. Focused employee adept at prioritizing tasks and working with precision and attention to detail. Ready for new position focused on working as part of team-oriented company.
Overview
14
14
years of professional experience
Work History
Head CSC
Floyd’s 99 Barbershop
12.2020 - 07.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
- Working along side management to ensure the shop and employees are taken care of and running smoothly.
Head Trainer
Hacienda Colorado Restaurant
09.2009 - 03.2020
- Evaluated training needs to improve training quality.
- Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
- Assessed staff performance and training effectiveness, capitalizing on opportunities to develop new training programs and improve existing courses.
- Developed and implemented lesson plans and teaching aids such as reference materials and videos.
- Supervised completion of exams and sent results to testing headquarters.
Head Bartender
Hacienda Colorado Restaurant
09.2009 - 03.2020
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Closed out cash register and prepared cashier report at close of business.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
Bar Supervisor
Jacks Wood Fire Grill
07.2022 - Current
- Completed bar opening and closing procedures.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Checked ID cards and verified bar guests were of legal age.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Handled cash accurately and prepared nightly deposits.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
Education
Bear Creek High School
Lakewood, COSkills
- Problem-Solving
- Training and Development
- Active Listening
- Dependable and Responsible
- Multitasking Abilities
- Attention to Detail
- Self-Motivated
- Proper Telephone Etiquette
- Self Starter
- Project Management
Timeline
Bar Supervisor
Jacks Wood Fire Grill
07.2022 - Current
Head CSC
Floyd’s 99 Barbershop
12.2020 - 07.2022
Head Trainer
Hacienda Colorado Restaurant
09.2009 - 03.2020
Head Bartender
Hacienda Colorado Restaurant
09.2009 - 03.2020
Bear Creek High School
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