Jeralee Tompkins
Rock Island,IL
Summary
Proven track record of enhancing patient satisfaction rates at MVRBC through exceptional communication and professional phlebotomy services. Adept at problem-solving and decision-making, I thrive in high-pressure environments, demonstrating adaptability and a positive attitude. My experience across diverse roles has honed my ability to collaborate effectively and drive results.
Overview
8
8
years of professional experience
Work History
CSC
Royal Neighbors of America
06.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
CSC
MidAmerican Energy
01.2022 - 05.2022
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
CSC
Alorica
03.2020 - 01.2022
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
Charge Phlebotomist
MVRBC
06.2016 - 08.2019
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Packaged and shipped specimens to central lab daily.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
Education
High School Diploma -
Rock Island High School
Rock Island, ILSkills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Flexible and Adaptable
- Dependable and Responsible
- Excellent Communication
- Critical Thinking
- Decision-Making
- Problem Resolution
Timeline
CSC
Royal Neighbors of America
06.2022 - Current
CSC
MidAmerican Energy
01.2022 - 05.2022
CSC
Alorica
03.2020 - 01.2022
Charge Phlebotomist
MVRBC
06.2016 - 08.2019
High School Diploma -
Rock Island High School
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